Would you like to overtake your competitors? Of course, who wouldn’t? Especially if you take into account that field service management companies (HVAC, IT, facilities…) are expected to grow well beyond 2020. And a good service management software can help you take this step forward.
However, as surprising as it may be, more than half of field service companies are still doing things manually. They’re using paper, pens, folders and file cabinets that take up space, delay processes and create all sorts of obstacles from which service management software can easily help you get away.
This is why passing over your competence can be as easy as taking the plunge into technology and adapt your business to the new times. Keep on reading if you want to know more about how service management software can help you overtake competitors sooner than you think.
The moment you start using service management software, you can can say goodbye to those headaches you get every time you need to revise paperwork, and also to the waste of time that manual tasks mean.
The mobility and automation brought by service management software provide your business with countless advantages. In a competitive area such as field service companies, any element, no matter how little, that helps you stand out among your competitors, is one more step in your way towards company evolution.
Service management software: the perfect workmate
Why does service management software bring so many benefits to your company? Above all, because it can be applied almost to any area in your field service business, from the billing department to the teams of technicians that go visit your customers. It can also influence on strategic decisions in your company, thanks to the data and stats gathered by the software, which can help you choose the best way to take.
This is why, the sooner you take this decision and start using service management software, the better. Because technology is constantly making progress, and it can help your field service company both in daily tasks and also in long-term strategy.
How does it affect your customers?
Nowadays, any field service company that is still managing processes manually is, basically, wasting time – and having unnecessary headaches. A desk full of scattered work orders, post-it notes and unsent invoices, and a bulletin board to manage the schedule is really not the most optimal way to manage a business in the 21st century.
A good service management software can help you get rid of all this clutter and of course, it also has a positive effect on your customers. You’ll be able to access their complete historical data in one click, anytime and anywhere, also from mobile devices. You’ll be able to know which other repairmen works have been completed before, if there’s any missing pieces, and who has taken care of the job – among other details. In general terms, you’ll be able to provide a more organized, more efficient, more professional service.
So, thinking again about that 52% of field service companies that are still doing things in an old-fashioned style, it’s clear that using service management software is a great opportunity to make your company speed up in its growth and end up overtaking your competitors. What are you waiting for?