Field service dispatch software apps are becoming more and more popular among field service business managers and owners. To be honest, this is not surprising at all, since these apps can really help improve your efficiency and in turn, your income.
With the right field service dispatch software, you can automate a lot of time-consuming processes, and focus on those parts of your job that really matter. With their help, you can provide a better service and make your customers happier.
However, when it comes to choosing a field service dispatch software app, things are not that simple. There’s an overwhelming number of options available today in the market, so how do you know you’re sticking to the right one? Will it have all the tools and options your field service business needs? Let’s find out!
Most service dispatch software applications share a bunch of basic features – the ones that any company needs nowadays. So, besides job scheduling or invoicing capabilities, you should also be looking for additional capabilities.
The first, most basic feature your new field service dispatch software app should have is timesheet management. With this tool, you can easily track your team’s working hours, both inside the regular shits and also in overtime. Besides, it should also enable you to block off time from your technicians for training, vacations and so on.
The most important advantage in using a service dispatch software app to manage timesheets is that it allows you to schedule jobs more accurately. Therefore, it’s harder to be late or even miss an appointment at all. This results in better service and of course, happier customers.
With Synchroteam, for instance, you can check the current schedule with different views, and apply any changes very easily with the help of our special module, ScheduleAssist.
Another important feature is the ability to apply quick changes to your schedule. This is something your field service dispatch software should definitely have. For example, in Synchroteam you can filter jobs by skill, so that you find the perfect technician for each one. Or just let ScheduleAssist take care of it, by analyzing the current schedule and finding new slots.
A high-quality service dispatch software application should also let you track the location of technicians in real time on a map view, and apply any changes to fixed jobs and routes as necessary. And all of these, of course, while maintaining the customer up to date at all times.
Creating reports is a time-consuming task. Once the job is done, no one wants to spend time on reporting. But, at the same time, it’s also very important to have them done right, since it can have a negative impact on your company.
This is why having a field service dispatch software utility helping you with this is a great idea. An application that, just like Synchroteam, should feature a tool to automate reporting, taking most of this tiresome task off your back.
Some examples of automated reports that are much easier when done with the help of a field service dispatch software: technicians clocking in or out, exporting timesheets to the payroll system, or creating invoices once the job is done.
These are just a few of the most important features you should look for in a field service dispatch software app. Of course, there may be many more you need, but it all depends on the industry you work for. The main point here is that this kind of software tools can be a real game-changer for your field service business. And it also may have a very positive impact on your team and your customers.