Elena Santos

Field service: what’s new in cutting-edge tech?

Field service: what’s new in cutting-edge tech? A drone flies

2015 was a huge year for technology: smart watches brought wearable tech to the mass market; fitness bracelets got people hooked on activity tracking; drones took off commercially in a big way, and virtual reality headsets became, well, realer than ever. But how will all this cutting edge tech affect mobile workforce management in 2016?

5 excellent books, 5 opportunities to improve your business

5 excellent books, 5 opportunities to improve your business A selection of business books

The year is drawing to a close. 2015 was great for business books and ever hopeful that you’ll get some down time over the upcoming festive season, I’ve lined up 5 of the best books for field service professionals. So sit down with a glass of eggnog, put your feet up, and grab one of […]

Field service: sexing up your “boring” business!

Field service: sexing up your “boring” business!

Are you ready to bring sexy back to the plumbing business? No? Good! Yes, it might have been misleading, but I just used the word sexy to grab your attention. Let’s face it, most field service businesses aren’t, but that’s ok! Attempts to sex up “boring businesses” usually ends in disaster, and the ones that […]

Make automation easy for your field service team

Make automation easy for your field service team

Have you convinced your company that field service automation was a smart move to make? Maybe it was a hard sell, so congratulations! Maybe they were already on board. Either way, you’ve now got to repay your colleagues’ or employee’s trust by making the changeover as easy and smooth as possible.

Fighting resistance in your quest to automate

Fighting resistance in your quest to automate Introducing change can be hard

Back in January, I showed you why field service automation is a great idea. If you’re still not using a tool like Synchroteam, though, something’s obviously gone wrong. You’ve hit a roadblock. This roadblock is most likely coming from somewhere else in the company. Obviously, if you’re the one reading these articles, agreeing with me, […]