Author Archives: Elena Santos

Top customer experience: 10 ideas to go back to basics

Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go … Continue reading

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Field service trends to expect in 2020

From upcoming cutting-edge technology and growing customer expectations, to new service delivery models and an evolving workforce, surely there are many important changes and field service trends coming to the industry in this year. And in order to stay ahead … Continue reading

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Customer support in field service: how to make it good and fast!

In today’s world, customers are not familiar with the concept of waiting. The immediacy of technology has spoiled them, and they’re used to obtaining what they want or they need right now. And of course, the same applies to customer … Continue reading

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Field service business: the yearly review!

We’re reaching the end of December, and this means another 12 months are already officially in your field service business books. Remaining in the market for a whole year is already a victory, but besides profits, there are other ways … Continue reading

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HVAC business: top challenges for 2020

When we approach the end of the year, we tend to ask ourselves the same questions: how will things go for my company? And, in the case of HVAC business, what obstacles will be waiting for me? Firstly, let’s start … Continue reading

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HVAC flat rate: should you use it?

How do you decide how much to charge for your services? This is probably one of the most complicated questions that field service companies need to answer. And in case that’s not enough, now you’ve got something else to take … Continue reading

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HVAC accounting: tips to make it easier

One of the biggest challenges in any small business is taking care of any aspect of the job that falls totally out of your expertise. In the case of HVAC accounting, you may know everything that matters about HVAC installations … Continue reading

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HVAC revision checklist: all the key points!

Preventive HVAC maintenance is always a good idea. You can offer it as a plus service to your customers, giving them the chance to take action and address possible issues before they become a serious problem. Performing a regular HVAC … Continue reading

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Customer service mistakes: how to overcome them

Everybody makes mistakes. Yes, that’s totally true. It’s also the perfect message to deliver to your kids when they put clothes on inside out, or spill milk over the newspaper. But the thing is, mistakes also do cause real problems … Continue reading

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Field service management: the 4 main pillars

In field service management, like in any other modern industry, there’s a growing demand for efficiency, accuracy and outstanding customer service. This means, of course, that field service software like Synchroteam must keep up with the times and pack new … Continue reading

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