Author Archives: Elena Santos

Custom field service software: top 2020 trends

These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam. Now that we’re already in mid-2020, it’s time to take a look … Continue reading

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How to retain customer loyalty in the COVID-19 outbreak

The coronavirus pandemic is like an earthquake, followed by a tsunami. It has shaken the pillars of human society worldwide, impacting it both at an economic and sanitary level. Even today, meses after the outbreak was detected in China, the … Continue reading

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5 tips for better emergency response

Acting quickly in an emergency, like the one we’re immersed right now due to the COVID-19 pandemic, is vital. Unlike other industry areas, field service is generally considered an essential service. This means they’re expected to deliver an emergency response … Continue reading

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How to manage a virtual field service office during the pandemic

The reality of managing and running your field service company has dramatically changed over the course of the last few weeks. The COVID-19 pandemic has turned the world upside down and altered the way we work and interact with each … Continue reading

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COVID-19: key points for field service business

In this blog we usually talk about the different ways technology can help you with your field service company. From social media to field service software like Synchroteam, technology can make a difference in your business. However, in the last … Continue reading

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5 tips for field service pros to minimize the impact of coronavirus

It’s everywhere these days – and we’re not referring just to news outlets and social media platforms. Coronavirus is not a just a public health risk anymore. It’s responsible for manufacturing shutdowns, event cancellations and heavy fluctuations in the stock … Continue reading

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The 7 habits of a highly effective field service company

Have you heard about The 7 Habits of Highly Effective People? You probably have, because this book by Stephen Covey has sold more than 25 million copies worldwide since it was first published back in 1989. But why are we … Continue reading

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Team routing: how technology can help you!

What is team routing, exactly? Well, imagine you’re in charge of a field service company (easy to picture, I guess), When you’re in this position, your success depends on several key elements. For starters, you need a team of highly … Continue reading

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Top customer experience: 10 ideas to go back to basics

Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go … Continue reading

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Field service trends to expect in 2020

From upcoming cutting-edge technology and growing customer expectations, to new service delivery models and an evolving workforce, surely there are many important changes and field service trends coming to the industry in this year. And in order to stay ahead … Continue reading

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