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Category Archives: General

Facebook For HVAC Companies – A Basic Guide

If you read our last article, you’re probably already sold on the idea of automating some of your Facebook messages while out of the office. The good news is that today we’re back with a few more tips about using … Continue reading

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Using social media for customer service in the HVAC industry

Social media for customer service – always be on! As we mentioned in our last post, most people expect responses to Twitter queries within 2 hours of posing a question. And while this might be easy to manage during a … Continue reading

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6 advanced tips: how HVAC can get the most out of Twitter

Last week, we took an in-depth look at the pros and cons of using social media for your service business. This week, we’re taking a look at one of the largest, most useful but often neglected social networks – Twitter … Continue reading

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What can social networks do for your maintenance company?

Networking, recruiting, customer service and exploring new markets: social networks can do a lot for maintenance companies! However, service companies frequently neglect this element of their service experience. For example, in France, only approximately 30% of HVAC companies use social networks. … Continue reading

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Synchroteam Affiliate Program launched this week

HQ kicked off this week with the launch of the brand-new Synchroteam Affiliate Program for our favourite clients and fans! This is great news for you, because by doing barely anything at all, you could earn a nice 20% commission … Continue reading

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Synchroteam at Mobility for Business

Mobility for Business, France’s largest event for mobile apps and solutions, is taking place in Paris on November 8 and 9, 2016. This event is huge, with over 120 exhibitors, 3 keynote speeches, 43 workshops, and over 3,000 visitors. The … Continue reading

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Going Paperless in the Field Service Industry

Chances are, your field service business has been cutting down on paper – either on purpose or gradually – for a while now. But what if I told you that it wasn’t just the way field service is going these … Continue reading

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Field service security keeps customers happy

As field services are using more and more cloud-based technology and cloud/mobile hybrids like Synchroteam, it’s essential that employees take security seriously. Field service software is secure, but people are still an essential part of the system. It makes sense … Continue reading

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Connected Cars: Driving the Future of Field Service?

Connected cars caused a stir at this year’s Mobile World Congress in Barcelona, but what exactly are connected cars, and how could they affect the future of field service?

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Customer experience in field service

Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business … Continue reading

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