{"id":1349,"date":"2020-02-27T19:51:25","date_gmt":"2020-02-27T18:51:25","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=1349"},"modified":"2020-02-27T19:52:08","modified_gmt":"2020-02-27T18:52:08","slug":"7-habits-highly-effective-field-service-company","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=1349","title":{"rendered":"The 7 habits of a highly effective field service company"},"content":{"rendered":"

Have you heard about <\/span>The 7 Habits of Highly Effective People<\/span><\/a>? You probably have, because this book by Stephen Covey has sold more than 25 million copies worldwide since it was first published back in 1989. But why are we talking about <\/span>books in a field service blog<\/b>? Because it turns out that many of the ideas provided by Covey can be translated into the field service area.<\/span><\/p>\n

So let\u2019s take those seven basic points developed by Covey, and <\/span>apply them to the most important elements in any field service organization<\/b>. You\u2019ll be surprised at how much you can improve with just a slight change in your mindset.<\/span><\/p>\n

\"The<\/p>\n

<\/p>\n

 <\/p>\n

Adopt a proactive approach<\/span><\/h2>\n

The first piece of advice in Covey\u2019s book is to be proactive. Adopting a <\/span>proactive approach to the way you deliver service<\/b> in your field service company can be the first step towards success, especially in the case of customers with similar profiles, who always require the same type of service.<\/span><\/p>\n

By carefully <\/span>analyzing data <\/b>regarding services hired by those customers, you would be able to detect, for example, that a certain customer requires the replacement of the same pieces in their installation from time to time. You could use that information to foresee the moment those pieces are going to break, and proactively offer your services to replace them.<\/span><\/p>\n

 <\/p>\n

Put customers at the end (and beginning!) of your company<\/span><\/h2>\n

If we follow Covey\u2019s second tip, we should begin our project with the end in mind. When we adapt this to the field service area, we know this means <\/span>to have our customers present at all times<\/span><\/a>: not only the end, but also at the beginning and during the whole process.<\/span><\/p>\n

Customer feedback<\/b> is key when it comes to detect and fix any operational issues within your workflow. The important thing here is to integrate this feedback in your service lifecycle management system, so that you can analyze the information gathered from customer comments and take action accordingly.<\/span><\/p>\n

 <\/p>\n

Learn to prioritize<\/span><\/h2>\n

Knowing <\/span>what and how to prioritize<\/b> is basic to any company manager, including those in the field service industry. Covey mentions the importance of putting first things first in his book, and if we want to apply this to field service, we should focus on several key points.<\/span><\/p>\n

Having a well-organized team of technicians, be present in all scheduled jobs without fail, delivering awesome customer support\u2026 these are just a few of the elements that will require prioritizing. And if you start to feel a little overwhelmed, don\u2019t worry: <\/span>Synchroteam is here to help you!<\/span><\/a><\/p>\n

 <\/p>\n

Go mobile!<\/span><\/h2>\n

When Covey talks about thinking \u201cwin-win\u201d in his book, we can translate this into the field service area with something that helps both your employees and your customers: <\/span>mobility<\/b>.<\/span><\/p>\n

Technicians out in the field who can access all the information they need through <\/span>their mobile devices<\/span><\/a> are surely going to deliver a better service. They can take a look at the customer\u2019s history, ask a colleague for help or even invoice the customer right on the spot. And all this <\/span>turns a regular service into a great service<\/b>!\u00a0<\/span><\/p>\n

 <\/p>\n

Have full control over your inventory<\/span><\/h2>\n

Now that we mention checking the inventory, Covey\u2019s fifth tip talks about the need to understand. And in field service companies, you definitely need to <\/span>fully understand your parts inventory<\/b>.<\/span><\/p>\n

Having a firm grasp of your stock<\/span><\/a> means you can ensure you\u2019ll always have the right parts for the right jobs and that your technicians will be able to track the location and status of every piece you need. Not to mention that it\u2019ll also help you <\/span>save money<\/b>!<\/span><\/p>\n

 <\/p>\n

Integrate team, workflow and technology<\/span><\/h2>\n

Covey talks in his book about the benefits of <\/span>synergizing<\/b>, in other words, getting everyone on the same page. Something your field service company can surely benefit from.<\/span><\/p>\n

Your <\/span>technicians<\/b>, <\/span>workflow processes<\/b> and even the <\/span>software<\/b> you use should work all together, with each other, and not against each other. Workflows, for example, need to be carefully planned to make work more effective – and not the other way round. Technology, on other side, cannot fix broken processes on its own.\u00a0\u00a0<\/span><\/p>\n

 <\/p>\n

Sharpen your scheduling<\/span><\/h2>\n

Last but not least, Covey recommends to \u201csharpen the saw\u201d, meaning you should try to t<\/span>ake the best out of each individual<\/b> in your team.<\/span><\/p>\n

Applying this to a field service company is quite easy. Make sure all of your employees are properly trained, and that you <\/span>always dispatch the right technicians<\/span><\/a> (with the required set of skills) to each job in your daily schedule.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Have you heard about The 7 Habits of Highly Effective People? You probably have, because this book by Stephen Covey has sold more than 25 million copies worldwide since it was first published back in 1989. But why are we talking about books in a field service blog? Because it turns out that many of […]<\/p>\n","protected":false},"author":6,"featured_media":1350,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[71],"tags":[47,29,81,27],"yoast_head":"\nThe 7 habits of a highly effective field service company<\/title>\n<meta name=\"description\" content=\"Apply the 7 habits of highly effective people to your field service company and take it to the top of the industry offering the best possible experience!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synchroteam.com\/blog\/?p=1349\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 7 habits of a highly effective field service company\" \/>\n<meta property=\"og:description\" content=\"Apply the 7 habits of 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