{"id":1358,"date":"2020-03-27T16:16:20","date_gmt":"2020-03-27T15:16:20","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=1358"},"modified":"2020-03-27T16:16:20","modified_gmt":"2020-03-27T15:16:20","slug":"covid-19-key-points-field-services","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=1358","title":{"rendered":"COVID-19: key points for field service business"},"content":{"rendered":"

In this blog we usually talk about the different ways <\/span>technology can help you with your field service company<\/b>. From social media to field service software like <\/span>Synchroteam<\/span><\/a>, technology can make a difference in your business. However, in the last few weeks the world is facing an unprecedented crisis caused by <\/span>COVID-19<\/b>\u2026 and everyone must make the appropriate changes to adapt to this new situation.<\/span><\/p>\n

This means that, instead of talking about how you can keep your field service company running with the help of technology, we need to think how to basically <\/span>keep the world running<\/b> during this COVID-19 crisis.<\/span><\/p>\n

For a field service business, this is quite the task. Being by nature the kind of work that requires moving around a lot, <\/span>you need to take certain important considerations into account<\/b>. In other words, you must adapt your business to the current situation – with no plans or blueprints for orientation at all.<\/span><\/p>\n

With this in mind, here are a few tips that can help you <\/span>ensure the safety and health of your teams and customers<\/b> while maintaining your field service company up and running during the battle against COVID-19.<\/span><\/p>\n

\"COVID-19:<\/p>\n

<\/p>\n

Business must go on<\/span><\/h2>\n

One thing is clear: <\/span>field service technicians cannot work from home<\/b>. At the same time, their service is essential when it comes to new installations and urgent fixes. Bearing this in mind, and within the COVID-19 situation:<\/span><\/p>\n

–<\/strong> Reach out to your customers in order <\/span>to understand their expectations<\/b> in the current times. Find out whether they\u2019re temporarily closing their business, or whether they\u2019re one of the key business in this crisis and need more support than ever. <\/span>Medical installations<\/span><\/a>, for instance, are at the core of the fight against COVID-19. They surely will need a strong partnership from your side.<\/span><\/p>\n

–<\/strong> While talking to your customers, <\/span>validate (and update if necessary) the data<\/b> you have on them in <\/span>your field service software database<\/span><\/a>. You may already have all the necessary records, but perhaps it\u2019s not so easy to access now. Ensuring all your information is correct may save the number of trips for a technician – and therefore, less exposition to potential COVID-19 contagion.<\/span><\/p>\n

–<\/strong> The worst part of this crisis is uncertainty. This is why <\/span>communication<\/b> is so important now, especially among field technicians. Having <\/span>the right tools to communicate<\/span><\/a> at any time helps your workforce get the job done more quickly and effectively. And not only that, it\u2019s also a great tool for reassurement and encouragement in case the team\u2019s mood goes down.<\/span><\/p>\n

–<\/strong> Adopt the necessary measures in order <\/span>to prevent the spread of COVID-19<\/b> as much as possible. Limit team members on the field to one per truck, and minimize crew interaction as much as possible. Also, you may consider the <\/span>Swing Shift<\/b> protocol already adopted by many other companies in different business areas: divide your workforce into several self-sufficient units and make them work at different schedules.<\/span><\/p>\n

–<\/strong> Pay attention to small details. For example, you can <\/span>skip the usual customer signature<\/b> to prevent customer and technician from getting too close and sharing a device. Keeping your social distance is key when fighting against COVID-19 spread, so you can simply <\/span>email that document<\/span><\/a> to the customer.<\/span><\/p>\n

 <\/p>\n

A home-based office<\/span><\/h2>\n

With all your personnel <\/span>suddenly confined<\/b> within the four walls of their homes, it\u2019s time to grab a hold of new ways to keep your business running as smoothly as possible.<\/span><\/p>\n

With <\/span>videochat tools<\/b> such as <\/span>Zoom<\/span><\/a> or <\/span>Webex<\/span><\/a>, you can easily have <\/span>meetings<\/b> with your team at any time. These apps also work great as platforms for <\/span>virtual training<\/b>. So if the business rhythm is not as high as usual, you can take this time to train your team in any pending issue.<\/span><\/p>\n

Another great way to make the most out of this compulsory COVID-19 downtime is <\/span>gathering feedback from your employees<\/b>. Make video calls, send online surveys, listen to what they have to say and learn from their comments and suggestions.<\/span><\/p>\n

Finally, make a list of <\/span>all those low-urgency tasks<\/b> you\u2019re always leaving behind for some other time, and complete them now. Things like <\/span>revising the inventory<\/span><\/a> or cleaning up the archive are just the perfect task for these days!\u00a0<\/span><\/p>\n

Image by\u00a0Anna Shvets<\/a><\/strong>\u00a0on Pexels<\/a><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

In this blog we usually talk about the different ways technology can help you with your field service company. From social media to field service software like Synchroteam, technology can make a difference in your business. However, in the last few weeks the world is facing an unprecedented crisis caused by COVID-19\u2026 and everyone must […]<\/p>\n","protected":false},"author":6,"featured_media":1359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[71],"tags":[47,6,27],"yoast_head":"\nCOVID-19: key points for field service business - Synchroteam.com Blog<\/title>\n<meta name=\"description\" content=\"Which changes should you implement in your field service company during the COVID-10 crisis? 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