{"id":1388,"date":"2020-07-03T11:46:32","date_gmt":"2020-07-03T09:46:32","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=1388"},"modified":"2020-07-06T18:21:15","modified_gmt":"2020-07-06T16:21:15","slug":"dispatch-scheduling-software-10-benefits-for-your-company","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=1388","title":{"rendered":"Dispatch scheduling software: 7 benefits for your company"},"content":{"rendered":"

Running a field service business means facing a few extraordinary challenges in your daily tasks. And in most of these situations, using a <\/span>dispatch scheduling software<\/b> can really make a difference.<\/span><\/p>\n

Field service companies<\/span><\/a> usually operate in <\/span>various areas of work<\/b>. They can cover from\u00a0 medical installations in huge hospitals to small domestic plumbing issues in your neighborhood. This means that each job you sign for is different, and no two days at work are the same.<\/span><\/p>\n

If your company still relies on pen and paper to manage most processes, the <\/span>challenge is even greater<\/b>. This is where <\/span>dispatch scheduling software<\/span><\/a> can really lend you a hand, by providing you with the necessary tools to manage technicians, customers and all your field service work.<\/span><\/p>\n

\"Dispatch<\/p>\n

<\/p>\n

Many tasks in the field service business require certain specific skills and a <\/span>high level of expertise<\/b>. Plus, there are also various dependencies among the different stages in the workflow.<\/span><\/p>\n

What\u2019s more, we mustn\u2019t forget about the emergencies that a bunch of field service companies also face everyday. <\/span>Not all the jobs can be planned<\/span><\/a>. Professionals such as plumbers, electricians and HVAC technicians may also receive a few <\/span>emergency calls <\/b>throughout the day. These obviously also need to be taken into account, and somehow fitted into the daily schedule.<\/span><\/p>\n

If you try to manage all of this without a dispatch scheduling software, you\u2019re going to face <\/span>serious difficulties<\/b>. Tasks such as making changes to schedule, allocating technicians to new jobs or accessing a customer\u2019s history represent a real struggle.\u00a0<\/span><\/p>\n

For a serious field service company, having <\/span>total visibility<\/b> of work processes and <\/span>real-time communication<\/b> with teams is key. And these are just two of the many benefits of using dispatch scheduling software in your business. Here\u2019s a complete list!<\/span><\/p>\n

 <\/p>\n

Why using dispatch scheduling software makes a difference<\/span><\/h2>\n

1.<\/strong> It gives you<\/span> full visibility<\/b> of your teams, so that you know where all your field technicians are at any time. It also helps you identify potential assets to assign them to particular jobs. In this way, you make sure it\u2019s always the right person who gets the job.<\/span><\/p>\n

2.<\/strong> It lets you<\/span> schedule new jobs and dispatch a team<\/b> right on the spot, from the work order, all in just one application. Quicker work processes mean more time to allocate new jobs, and therefore increase your income.<\/span><\/p>\n

3.<\/strong> It helps you <\/span>locate the nearest technician<\/b> to any given job, thus <\/span>optimizing routes<\/span><\/a>. With a dispatch scheduling software you save fuel and time, and also increase customer\u2019s satisfaction. Nobody likes to be waiting for hours for the technician to come and fix the leak.<\/span><\/p>\n

4.\u00a0<\/strong>It gives you the possibility to <\/span>make changes to the current schedule<\/b>, <\/span>accommodating new jobs<\/span><\/a> or emergency calls, in just a couple of clicks. So getting emergency jobs is no longer a problem with your current plan!<\/span><\/p>\n

5.<\/strong> It lets technicians <\/span>access any information<\/b> they may need about the job or the customer from their mobile devices – and also be aware of the changes to schedule mentioned before! They can also check the <\/span>current stock in parts<\/span><\/a>, and even generate the invoice right on the spot.<\/span><\/p>\n

6.<\/strong> It helps you <\/span>track working hours<\/b> more accurately, <\/span>including any extra time<\/span><\/a> and also taking into account different rates. Each worker can clock in and clock out from their dispatch scheduling software mobile app for total transparency.<\/span><\/p>\n

7.<\/strong> It keeps the <\/span>whole team connected <\/b>at all times, both the technicians out in the field and the staff that remains at the office – or working from home! Having a solid communication is the key to success in any team-based work process.<\/span><\/p>\n

 <\/p>\n

If you\u2019re still unsure about adopting a dispatch scheduling software, <\/span>give it a try with Synchroteam!<\/b> Download the free demo<\/span><\/a> and let it help you change the way you run your field service company forever. Make the most of your resources, and take your field service business to the next step!<\/span><\/p>\n

Image by <\/em>Wonderlane<\/em><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Running a field service business means facing a few extraordinary challenges in your daily tasks. And in most of these situations, using a dispatch scheduling software can really make a difference. Field service companies usually operate in various areas of work. They can cover from\u00a0 medical installations in huge hospitals to small domestic plumbing issues […]<\/p>\n","protected":false},"author":6,"featured_media":1390,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[71],"tags":[47,29,93],"yoast_head":"\nDispatch scheduling software: 7 benefits for your company - Synchroteam<\/title>\n<meta name=\"description\" content=\"What are the advantages of using a dispatch scheduling software in your field service company? 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