{"id":1398,"date":"2020-07-17T16:55:58","date_gmt":"2020-07-17T14:55:58","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=1398"},"modified":"2020-07-17T16:55:58","modified_gmt":"2020-07-17T14:55:58","slug":"3-reasons-to-use-job-dispatching-software","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=1398","title":{"rendered":"3 reasons to use job dispatching software"},"content":{"rendered":"

Running a field service company is a <\/span>serious challenge<\/b> that requires you to be on top of a bunch of different aspects: customers, work orders, inventory, invoicing\u2026 and of course, job dispatching. The approach you take regarding this key element in field service business can have a deep impact on the efficiency of your work and the profitability of your business. And this is where adopting a <\/span>job dispatching software solution<\/b> can really make a difference.<\/span><\/p>\n

You probably know the situation: poor scheduling leads to mistakes, mistakes lead to angry customers and stressed technicians, and it all ends up in losing a full day\u2019s productivity. Given the <\/span>ever-changing nature of the field service business<\/b>, each day is always different from the rest. From new complex installations to routine maintenance tasks, the kind of work you perform varies a lot, and so do the requirements for each job in terms of specific skills and necessary material.<\/span><\/p>\n

Only by using the right job dispatching software, <\/span>like Synchroteam<\/span><\/a>, will you be able to stay on top of all these variables and complete the job successfully. In case you\u2019re not convinced yet, here\u2019s t<\/span>hree top reasons why you should start using a job dispatching software tool<\/b> to manage your field service company.<\/span><\/p>\n

\"3<\/p>\n

<\/p>\n

 <\/p>\n

Working manually means being slow<\/span><\/h2>\n

Emergency calls<\/b> are yet another element you\u2019ll frequently find in the field service business. These emergencies usually have a significant effect on your schedule, bringing changes to the daily schedule, and also to technicians\u2019 routes and available resources. It all results usually in <\/span>longer working hours<\/b> for everyone, which is not good.<\/span><\/p>\n

As an automated system, a job dispatching software program can help you make those changes a lot easier. Therefore you can <\/span>manage the unexpected so that it doesn\u2019t have such an impact on your defined schedule<\/b>. Using a tool such as Synchroteam instead of a notebook or a whiteboard enables you to make <\/span>real-time decisions<\/span><\/a> and apply any changes automatically. Also, it keeps everyone on the same page via <\/span>the mobile app<\/span><\/a>, so that they can better prepare for the emergency.<\/span><\/p>\n

 <\/p>\n

Assigning jobs to technicians by hand is too difficult<\/span><\/h2>\n

When you have a small company of say, two or three technicians, you can still manage it fine. But the moment <\/span>your business start to grow<\/b> (and you do want it to grow, right?), things can quickly get out of hand.<\/span><\/p>\n

Regarding technicians, for instance, there are <\/span>a lot of variables<\/b> you need to take into account: what kind of technicians are they? (full time, part-time) Which is their main specialty? (skills, certifications) Are they currently available? (or on holiday, or medical leave).\u00a0<\/span><\/p>\n

All these details are better off stored in your job dispatching software. In Synchroteam, for example, you can <\/span>easily assign jobs<\/span><\/a> to whoever is most qualified for it. The system also takes into account the technician\u2019s <\/span>current location<\/b>, so that the customer doesn\u2019t have to wait for too long. And the <\/span>Time Tracking tool<\/span><\/a> enables you to <\/span>accurately track working time<\/b> and calculate associated costs, both in regular hours and overtime.<\/span><\/p>\n

 <\/p>\n

Customer requests come first<\/span><\/h2>\n

When it comes to <\/span>customers<\/b>, having a job dispatching software tool is also a way to make sure you\u2019ll take <\/span>all of their needs and requests into consideration<\/b>. In fact, customer experience is quickly becoming the center of many companies. <\/span>According to a Walker study<\/span><\/a>, it will overtake price and product as the key brand differentiator.<\/span><\/p>\n

There are a bunch of circumstances regarding customers that can <\/span>affect the way you handle your daily workflow<\/b>. Factors such as location, availability, the type of job needed and priority have an impact in the way you assign jobs to technicians. In other words, what seemed to be a simple decision can quickly become a complex task – a task in which a job dispatching software program <\/span>is an invaluable help<\/span><\/a>.<\/span><\/p>\n

When it comes to running a field service business, you need to <\/span>consider your objectives and priorities<\/b>. Surely taking the leap to digitalization and start using job dispatching software means having <\/span>to make an investment<\/span><\/a>. Not only in terms of software license, but also in team training, and the effort to adapt to a new workflow. But the sacrifice does pay in the long run!<\/span><\/p>\n

Using a program such as Synchroteam helps <\/span>simplify your daily workflow processes<\/b>. It enables you to manage your team, incoming jobs, inventory, invoices and so on in such a way that <\/span>it all works together towards the ultimate goal<\/b>: bringing your field service company to the next level.<\/span><\/p>\n

 <\/p>\n

Feeling ready to take this important step? Download the <\/span>Synchroteam free demo<\/span><\/a> and start maximizing productivity and profitability TODAY!<\/span><\/h3>\n","protected":false},"excerpt":{"rendered":"

Running a field service company is a serious challenge that requires you to be on top of a bunch of different aspects: customers, work orders, inventory, invoicing\u2026 and of course, job dispatching. The approach you take regarding this key element in field service business can have a deep impact on the efficiency of your work […]<\/p>\n","protected":false},"author":6,"featured_media":1399,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[71],"tags":[44,29,41],"yoast_head":"\n3 reasons to use job dispatching software - Synchroteam.com Blog<\/title>\n<meta name=\"description\" content=\"Still reluctant to use a job dispatching software tool in your field service company? 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