{"id":1402,"date":"2020-08-07T17:12:50","date_gmt":"2020-08-07T15:12:50","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=1402"},"modified":"2020-08-07T17:12:50","modified_gmt":"2020-08-07T15:12:50","slug":"field-team-management-software-for-customers","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=1402","title":{"rendered":"Field team management software for customers"},"content":{"rendered":"

When you decided to open your field service business, <\/span>customer management wasn\u2019t probably in your top priorities<\/b>. Therefore, you didn\u2019t take the time to search for, test and start using a field team management software tool. You just wanted to work, make your business grow, and yes, earn some money on the way.<\/span><\/p>\n

However, you also probably found out that working in the field service business isn\u2019t just knowing how to perform the most mechanical tasks of the trade. <\/span>Customers do matter in your line of work (a lot!)<\/b>, and you must work hard in order to provide the best customer service you can. In fact, after just one negative experience with a company, <\/span>up to 51% of customers<\/span><\/a> say they would never do business with the same company again.<\/span><\/p>\n

But an <\/span>excellent level customer service is not easy to reach<\/b>. It means answering the phone and\/or emails, remembering all appointed jobs, following up on pending tasks, sending invoices on time, and a hundred other little things that don\u2019t have much to do with, say, fixing an HVAC equipment. And of course, all of them with a smile!<\/span><\/p>\n

Luckily for you, <\/span>professional field team management software<\/b> like <\/span>Synchroteam<\/span><\/a> can also help you with customer tasks: from scheduling jobs to billing, our tool guides you through every step of the way.<\/span><\/p>\n

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Why not using pen and paper?<\/span><\/h2>\n

When you\u2019re a small company and have just a bunch of customers, <\/span>a simple pen and paper record of customers may be enough<\/b>. But if you really want your company to thrive, you need a powerful field team management software to tackle all those administrative tasks related to the handling of customers.<\/span><\/p>\n

Trying to keep track of everything in your head (appointments, billing, inventory and so on) makes you <\/span>prone to making mistakes<\/b>. And even if you\u2019re capable of remembering your whole team schedule, you certainly won\u2019t be able to keep track of the service history for each and everyone of your customers.<\/span><\/p>\n

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Consider hiring an office dispatcher<\/span><\/h2>\n

When you realize <\/span>pen and paper is not the way<\/span><\/a> to provide the best customer service, the logical next step could be hiring a dedicated office dispatcher. That is, <\/span>someone in charge of all those administrative tasks<\/b> related to customers: answering the phone, scheduling jobs, invoicing and so on.<\/span><\/p>\n

But then again, this method may also have flows. It means<\/span> transfering all those tracking tasks<\/b> we mentioned before to another person – someone who, by the way, might leave the company in search of a better job opportunity.<\/span><\/p>\n

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The best solution: field team management software<\/span><\/h2>\n

Nowadays a management system based on paper records <\/span>makes no sense<\/b>. Using a field team management software is the best way not only to make your company grow, but also to provide the best service you can to your customers.<\/span><\/p>\n

Today\u2019s customers <\/span>expect efficiency and speed<\/b> when hiring a field service company. For instance, when a customer calling your business, you need to be able to check your schedule right away – and also the record of previous services, if there are any. No one will wait on the line until your find those digging through hundreds of papers in a file cabinet.<\/span><\/p>\n

A powerful field team management software such as Synchroteam includes <\/span>all the tools you need to manage customers efficiently<\/b>. With these tools, you can:<\/span><\/p>\n