{"id":1438,"date":"2020-12-04T17:42:53","date_gmt":"2020-12-04T16:42:53","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=1438"},"modified":"2020-12-04T17:44:46","modified_gmt":"2020-12-04T16:44:46","slug":"field-service-management-app-features-and-benefits","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=1438","title":{"rendered":"Using a field service management app: features and benefits"},"content":{"rendered":"

Having a <\/span>field service management app<\/b> as part of the <\/span>Synchroteam software solution<\/span><\/a> has always been a priority in our team. The combination of a powerful field service management software with a handy mobile app helps increase<\/a> work productivity. And this, in turn, has a positive impact on customer satisfaction and business revenue.<\/span><\/p>\n

What are the main features in a <\/span>field service management app<\/span><\/a>? Which ones should you definitely consider when searching for one? Mobile apps can be a real asset in the field service business, but you also have to make sure <\/span>you choose the perfect candidate<\/b>, with the necessary features to cover your needs. Let\u2019s take a look at what the right field service mobile app can do for your business!<\/span><\/p>\n

\"Our<\/span><\/p>\n

 <\/p>\n

Field service management app: main features<\/span><\/h2>\n

As a <\/span>cloud-based app<\/b>, the Synchroteam mobile app<\/a> for field service technicians\u00a0delivers advanced features and can <\/span>easily integrate<\/span><\/a> with your existing accounting systems, as well as the <\/span>ERP<\/b> or <\/span>CRM<\/b> you may already have in place. Field engineers can check customer history, job documentation, inventory parts and more right on their mobile devices, while still at the job\u2019s location.<\/span><\/p>\n

Multiple visits are therefore reduced or eliminated altogether, something that\u2019s <\/span>even more important in pandemic times<\/b>. Also, as there\u2019s a permanent link with the staff back at the office, everyone can keep up to date with the <\/span>job\u2019s status in real time<\/span><\/a>. The two-way information flow eases teamwork and helps complete more jobs more efficiently.\u00a0<\/span><\/p>\n

Another important feature in any field service management app is the ability to <\/span>manage work orders<\/span><\/a>. The whole process is <\/span>totally digitized<\/b>, from the moment the order is created, until the customer is issued the invoice. In this way there are no risks of losing a work order or having to go back to the office because the technician forgot a document.<\/span><\/p>\n

\"Our<\/p>\n

Scheduling and dispatching<\/span><\/a> is at the core of any serious field service business. A high-quality field service management app like Synchroteam\u2019s <\/span>lets company managers and field technicians work in sync<\/b>: the former can schedule jobs in advance very easily, while the latter can check all the details of any job in their mobile devices. There are also tools to <\/span>manage trucks and inventory<\/span><\/a>, track technician\u2019s performance, get instant driving directions and let the customer know in case of any unexpected delay.<\/span><\/p>\n

 <\/p>\n

Benefits of mobile apps in field service<\/span><\/h2>\n

Using a field service management app helps reduce the impact of poor connectivity while technicians are out in the field. Like we said before, the Synchroteam app is <\/span>ready to work offline<\/b> and keeps everyone\u2019s productivity right on top.<\/span><\/p>\n

Our mobile client uses an onboard enterprise customer database that remains fully operational even when there\u2019s no network coverage. Data is stored in the device and <\/span>automatically synced<\/b> as soon as the connection is back. The encryption and transactional integrity that protects the whole flow of information is maintained even when the connection is lost.<\/span><\/p>\n

Another immediate benefit is the possibility to <\/span>accept and process payments through the app<\/span><\/a>. The payment processing module in the Synchroteam field service management app, for instance, lets you <\/span>invoice the client in just a few taps<\/b>. Create the invoice, collect payment via credit card and send a receipt to your customer. The sooner the payment is processed, the sooner your company sees the benefit added to their revenue.<\/span><\/p>\n

Last but not least, using a field service mobile app <\/span>in these COVID-19 times helps maintain all safety regulations<\/b>. With access to all the necessary information at the technician\u2019s fingertips, most jobs can be solved in just one visit. And the payment module we just mentioned is totally contactless, thus minimizing risks.<\/span><\/p>\n

Can\u2019t wait to test all the advantages of a field service management app? Download the Synchroteam free demo<\/a> right away!<\/span><\/h3>\n","protected":false},"excerpt":{"rendered":"

Having a field service management app as part of the Synchroteam software solution has always been a priority in our team. The combination of a powerful field service management software with a handy mobile app helps increase work productivity. And this, in turn, has a positive impact on customer satisfaction and business revenue. What are […]<\/p>\n","protected":false},"author":6,"featured_media":1440,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[12,81],"yoast_head":"\nUsing a field service management app: features and benefits - Synchroteam<\/title>\n<meta name=\"description\" content=\"Want to increase productivity and customer satistaction? Find out why you should start using a field service management app right now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synchroteam.com\/blog\/?p=1438\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Using a field service management app: features and benefits - Synchroteam\" \/>\n<meta property=\"og:description\" content=\"Want to increase productivity and customer satistaction? Find out why you should start using a field service management app right now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.synchroteam.com\/blog\/?p=1438\" \/>\n<meta property=\"og:site_name\" content=\"Synchroteam.com Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-04T16:42:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-04T16:44:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2020\/12\/smartphone.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Elena Santos\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elena Santos\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/?p=1438#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.synchroteam.com\/blog\/?p=1438\"},\"author\":{\"name\":\"Elena Santos\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#\/schema\/person\/c965522a3cdb2e2933df70a77962be04\"},\"headline\":\"Using a field service management app: features and benefits\",\"datePublished\":\"2020-12-04T16:42:53+00:00\",\"dateModified\":\"2020-12-04T16:44:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.synchroteam.com\/blog\/?p=1438\"},\"wordCount\":651,\"publisher\":{\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#organization\"},\"keywords\":[\"Mobile Devices\",\"productivity\"],\"articleSection\":[\"Mobile clients\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/?p=1438\",\"url\":\"https:\/\/www.synchroteam.com\/blog\/?p=1438\",\"name\":\"Using a field service management app: features and benefits - Synchroteam\",\"isPartOf\":{\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#website\"},\"datePublished\":\"2020-12-04T16:42:53+00:00\",\"dateModified\":\"2020-12-04T16:44:46+00:00\",\"description\":\"Want to increase productivity and customer satistaction? Find out why you should start using a field service management app right now!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.synchroteam.com\/blog\/?p=1438#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.synchroteam.com\/blog\/?p=1438\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/?p=1438#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.synchroteam.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Using a field service management app: features and benefits\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#website\",\"url\":\"https:\/\/www.synchroteam.com\/blog\/\",\"name\":\"Synchroteam.com Blog\",\"description\":\"News, Information and Intelligence on Synchroteam.com and the mobile workforce industry\",\"publisher\":{\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.synchroteam.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#organization\",\"name\":\"Synchroteam.com Blog\",\"url\":\"https:\/\/www.synchroteam.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2023\/05\/cropped-LOGO-SYNCHRO.jpg\",\"contentUrl\":\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2023\/05\/cropped-LOGO-SYNCHRO.jpg\",\"width\":225,\"height\":202,\"caption\":\"Synchroteam.com Blog\"},\"image\":{\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#\/schema\/person\/c965522a3cdb2e2933df70a77962be04\",\"name\":\"Elena Santos\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.synchroteam.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b156dd4bce487cc7ca8b91577f75df7d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b156dd4bce487cc7ca8b91577f75df7d?s=96&d=mm&r=g\",\"caption\":\"Elena Santos\"},\"url\":\"https:\/\/www.synchroteam.com\/blog\/?author=6\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Using a field service management app: features and benefits - Synchroteam","description":"Want to increase productivity and customer satistaction? Find out why you should start using a field service management app right now!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.synchroteam.com\/blog\/?p=1438","og_locale":"en_US","og_type":"article","og_title":"Using a field service management app: features and benefits - Synchroteam","og_description":"Want to increase productivity and customer satistaction? Find out why you should start using a field service management app right now!","og_url":"https:\/\/www.synchroteam.com\/blog\/?p=1438","og_site_name":"Synchroteam.com Blog","article_published_time":"2020-12-04T16:42:53+00:00","article_modified_time":"2020-12-04T16:44:46+00:00","og_image":[{"width":800,"height":450,"url":"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2020\/12\/smartphone.jpg","type":"image\/jpeg"}],"author":"Elena Santos","twitter_misc":{"Written by":"Elena Santos","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.synchroteam.com\/blog\/?p=1438#article","isPartOf":{"@id":"https:\/\/www.synchroteam.com\/blog\/?p=1438"},"author":{"name":"Elena Santos","@id":"https:\/\/www.synchroteam.com\/blog\/#\/schema\/person\/c965522a3cdb2e2933df70a77962be04"},"headline":"Using a field service management app: features and benefits","datePublished":"2020-12-04T16:42:53+00:00","dateModified":"2020-12-04T16:44:46+00:00","mainEntityOfPage":{"@id":"https:\/\/www.synchroteam.com\/blog\/?p=1438"},"wordCount":651,"publisher":{"@id":"https:\/\/www.synchroteam.com\/blog\/#organization"},"keywords":["Mobile Devices","productivity"],"articleSection":["Mobile clients"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.synchroteam.com\/blog\/?p=1438","url":"https:\/\/www.synchroteam.com\/blog\/?p=1438","name":"Using a field service management app: features and benefits - Synchroteam","isPartOf":{"@id":"https:\/\/www.synchroteam.com\/blog\/#website"},"datePublished":"2020-12-04T16:42:53+00:00","dateModified":"2020-12-04T16:44:46+00:00","description":"Want to increase productivity and customer satistaction? Find out why you should start using a field service management app right now!","breadcrumb":{"@id":"https:\/\/www.synchroteam.com\/blog\/?p=1438#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.synchroteam.com\/blog\/?p=1438"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.synchroteam.com\/blog\/?p=1438#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.synchroteam.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Using a field service management app: features and benefits"}]},{"@type":"WebSite","@id":"https:\/\/www.synchroteam.com\/blog\/#website","url":"https:\/\/www.synchroteam.com\/blog\/","name":"Synchroteam.com Blog","description":"News, Information and Intelligence on Synchroteam.com and the mobile workforce industry","publisher":{"@id":"https:\/\/www.synchroteam.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.synchroteam.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.synchroteam.com\/blog\/#organization","name":"Synchroteam.com Blog","url":"https:\/\/www.synchroteam.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.synchroteam.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2023\/05\/cropped-LOGO-SYNCHRO.jpg","contentUrl":"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2023\/05\/cropped-LOGO-SYNCHRO.jpg","width":225,"height":202,"caption":"Synchroteam.com Blog"},"image":{"@id":"https:\/\/www.synchroteam.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.synchroteam.com\/blog\/#\/schema\/person\/c965522a3cdb2e2933df70a77962be04","name":"Elena Santos","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.synchroteam.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b156dd4bce487cc7ca8b91577f75df7d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b156dd4bce487cc7ca8b91577f75df7d?s=96&d=mm&r=g","caption":"Elena Santos"},"url":"https:\/\/www.synchroteam.com\/blog\/?author=6"}]}},"_links":{"self":[{"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1438"}],"collection":[{"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1438"}],"version-history":[{"count":4,"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1438\/revisions"}],"predecessor-version":[{"id":1444,"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1438\/revisions\/1444"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=\/wp\/v2\/media\/1440"}],"wp:attachment":[{"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.synchroteam.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}