{"id":1505,"date":"2021-05-21T15:59:53","date_gmt":"2021-05-21T13:59:53","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=1505"},"modified":"2021-05-21T15:59:53","modified_gmt":"2021-05-21T13:59:53","slug":"maintenance-management-software-tips-to-get-started","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=1505","title":{"rendered":"Maintenance management software: tips to get started"},"content":{"rendered":"<p>So you\u2019ve already made up your mind? You\u2019ve decided to start using <b>maintenance management software<\/b> to run your field service company, and that\u2019s great. It\u2019s the right path to take <a href=\"https:\/\/www.synchroteam.com\/industry-field-service-management.php\">your field service business<\/a> to the next level. Field service management software helps you be more efficient and more productive. But let\u2019s be honest, it may take a while to get used to it!<\/p>\n<p>In this article we\u2019ll give you a few tips to be ready for such an important change in your company. The advice here will show you <b>how to successfully adapt<\/b> to your new maintenance management software before, during and after its deployment. In this way, the obstacles and issues usually derived from <a href=\"https:\/\/customerthink.com\/the-top-10-field-service-trends-to-expect-in-2021\/\">such an important change<\/a> will be minimal.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1506\" src=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2021\/05\/field-service-technician.png\" alt=\"Maintenance management software: tips to get started\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2021\/05\/field-service-technician.png 800w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2021\/05\/field-service-technician-300x169.png 300w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2021\/05\/field-service-technician-768x432.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><!--more--><\/p>\n<h2>Training sessions<\/h2>\n<p>After installing a new maintenance management software in your field service business, most software companies will provide you and your team with some kind of <b>training sessions<\/b>. They can be given in person, or provided as online lessons or even pre-recorded videos. In the case of Synchroteam, for instance, we include a <a href=\"https:\/\/www.synchroteam.com\/pricing.php\">free training program<\/a> to get all your technicians up to speed in no time. Plus, you have access to a <a href=\"https:\/\/support.synchroteam.com\/hc\/en-us\">comprehensive Help Center<\/a> on our website, to solve any question quickly and easily.<\/p>\n<p>These training sessions represent <b>the first step<\/b> in adopting your new maintenance management software. This means they\u2019re really important: the base over which the whole transition will take place. So make sure all the people who are going to use the software attend them! Block off enough time for them and rearrange scheduled jobs as necessary. Otherwise, the adoption of this new system may take longer than expected and increase the risk of possible issues down the road.<\/p>\n<p>&nbsp;<\/p>\n<h2>Be ready for lots of questions<\/h2>\n<p>Once you start the training program for the maintenance management software of your choice (or even after finishing it), the key advice here is: <b>don\u2019t be afraid to ask!<\/b> Ask anything you\u2019re not sure about regarding the software. Also, <a href=\"https:\/\/www.synchroteam.com\/industry-workforce-management.php\">encourage your team<\/a> to do the same. After all, this is the application you\u2019re going to use to manage your field service business, and you need to feel totally confident about it.<\/p>\n<p>You can ask those questions during a training session, or simply write them down while you\u2019re trying out the software on your own. Then, <b>don\u2019t hesitate to send all your questions<\/b> to the provider of your maintenance management software. Don\u2019t be afraid to be a pain for them. It\u2019s their job to provide you with customer support! At Synchroteam, you can contact us <a href=\"https:\/\/www.synchroteam.com\/contact.php\">via this web form<\/a> or phone, and also <a href=\"https:\/\/support.synchroteam.com\/hc\/en-us\/requests\/new\">send us a support request<\/a> right from our website.<\/p>\n<p>&nbsp;<\/p>\n<h2>Get to know your new business partner<\/h2>\n<p>Is the training already finished? Have you had all your questions answered? Then it\u2019s time to <b>start playing around<\/b> with your newly adopted maintenance management software by yourself! The more you fiddle with it and explore all of its functions, the faster you\u2019ll learn how to use it. It\u2019s just a question of muscle memory. You can only learn so much from a lecture, but it\u2019s the actual, physical experience with the product what allows you to master it.<\/p>\n<p>So after the training is over, don\u2019t be afraid to <b>start testing your software<\/b> and getting familiar with it. Make sure your technicians also have this experience with the application. And if any new questions arise, feel free to contact the <a href=\"https:\/\/support.synchroteam.com\/hc\/en-us\">Customer Support center<\/a> again.<\/p>\n<p>&nbsp;<\/p>\n<h2>Take baby steps<\/h2>\n<p>OK, so you\u2019ve completed all the training sessions, asked all the questions you had and also played a bit with your new maintenance management software. <b>What\u2019s the next step?<\/b> Is it time to take the plunge and start using it right away?<\/p>\n<p>You can take a double approach here. If you think <b>your team is ready<\/b>, and you feel confident enough, then <a href=\"https:\/\/www.synchroteam.com\/product-tour-plan-dispatch.php\">go ahead and take the leap<\/a>! There\u2019s no better moment to start a change that will improve your business.<\/p>\n<p>That said, if you still feel unsure about the deployment of the new software, there\u2019s nothing wrong with it! You can then <b>opt for a soft open<\/b>, which allows you to keep your old methods still in place. In this way, technicians can switch back to the tools they already know whenever needed, while still getting used to the new maintenance management software.<\/p>\n<h3>Ready to go to the next step with your field service business? Give Synchroteam a try with our <a href=\"https:\/\/www.synchroteam.com\/free-trial.php\">free demo<\/a>!<\/h3>\n<p><em>Image by\u00a0<a href=\"https:\/\/www.pexels.com\/es-es\/@olly?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">Andrea Piacquadio<\/a>\u00a0on\u00a0<a href=\"https:\/\/www.pexels.com\/es-es\/foto\/ingeniero-que-trabaja-con-un-portatil-en-la-mesa-3769135\/?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">Pexels<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>So you\u2019ve already made up your mind? You\u2019ve decided to start using maintenance management software to run your field service company, and that\u2019s great. It\u2019s the right path to take your field service business to the next level. Field service management software helps you be more efficient and more productive. But let\u2019s be honest, it [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":1506,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[83,47,93,27],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Maintenance management software: tips to get started - Synchroteam<\/title>\n<meta name=\"description\" content=\"Is it difficult to adopt a maintenance management software for your field service company? 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