{"id":438,"date":"2015-02-17T15:28:25","date_gmt":"2015-02-17T14:28:25","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=438"},"modified":"2015-03-13T12:03:51","modified_gmt":"2015-03-13T11:03:51","slug":"real-time-workforce-management","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=438","title":{"rendered":"Real time workforce management will revolutionize your field service"},"content":{"rendered":"<p>Do your field service operatives have mobile device access? Great! But are they really getting the most from it? Mobile is good, but genuine, <strong>real time connectivity<\/strong> and workforce management is better. Does your <a title=\"Synchroteam.com\" href=\"https:\/\/www.synchroteam.com\/\" target=\"_blank\">field service tool<\/a> make the grade?<\/p>\n<p>Let\u2019s try to imagine our dream FSM tool. In terms of real time workforce management, it\u2019s going to need:<\/p>\n<ul>\n<li>\n<h5>A mobile app<\/h5>\n<\/li>\n<li>\n<h5>Real time connectivity with the office<\/h5>\n<\/li>\n<li>\n<h5>GPS tracking<\/h5>\n<\/li>\n<li>\n<h5>User-friendliness<\/h5>\n<\/li>\n<li>\n<h5>Two-way communications<\/h5>\n<\/li>\n<li>\n<h5>Feature-rich options<\/h5>\n<\/li>\n<\/ul>\n<h2 style=\"clear: both; margin-left: 7.7em;\">A mobile app<\/h2>\n<p style=\"text-align: left;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-445 size-medium\" style=\"margin-top: -4em;\" src=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/currentjobs-168x300.jpg\" alt=\"Real-time workforce management - manage jobs on the go\" width=\"168\" height=\"300\" srcset=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/currentjobs-168x300.jpg 168w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/currentjobs.jpg 268w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/>This goes without saying, but it\u2019s important to remember. What devices do your employees usually use? If they are company-supplied, you might be able to introduce a single model for everyone, but if they are expected to use their personal devices, you\u2019ll have to pick a tool that provides\u00a0apps for\u2026well, whatever they\u2019ve decided is the brand for them! Luckily, most people now use Android or iOS devices; anything else (in North America and Europe, at least) is unusual. Even so, check before proceeding.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"clear: both; padding-top: 1em;\">User-friendliness<\/h2>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/dates.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-444 size-medium\" style=\"margin-top: -4em;\" src=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/dates-168x300.jpg\" alt=\"See what your operative has on their schedule at any time\" width=\"168\" height=\"300\" srcset=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/dates-168x300.jpg 168w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/dates.jpg 268w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/><\/a><\/p>\n<p>User-friendliness is a vague, hard-to-define concept, but the bottom line is this &#8211; if it\u2019s awkward, uncomfortable, unintuitive or just plain ugly, your employees will have no incentive to play nice, and even less so on the move or in the middle of a complicated job. Most real time workforce management tools worth their salt offer a <a title=\"Synchroteam free trial - give it a go!\" href=\"https:\/\/www.synchroteam.com\/free-trial.php\" target=\"_blank\">free, no strings attached trial period<\/a> &#8211; take advantage of this and make sure to spend time using the tool\u00a0via a mobile device, or recruit a trustworthy operative to give it a trial run and report back.<\/p>\n<h2 style=\"clear: both; ; margin-left: 7.7em;\">Two-way communication<\/h2>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/report.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-443 size-medium\" style=\"margin-top: -4em;\" src=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/report-168x300.jpg\" alt=\"Real-time workforce management - up-to-date info always available\" width=\"168\" height=\"300\" srcset=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/report-168x300.jpg 168w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/report.jpg 268w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/><\/a> Two-way communication is another point that seems obvious, but doesn\u2019t always play out in the way you\u2019d expect. Of course mobile devices work both ways &#8211; but does your FSM tool allow your employees to feed it information in the same way as it keeps them clued-in? If operatives can\u2019t <a title=\"Synchroteam mobile\" href=\"https:\/\/www.synchroteam.com\/mobile.php\" target=\"_blank\">file reports, add notes, reschedule jobs and make new appointments<\/a>, then you\u2019re missing out on a whole world of useful &#8211; and time-saving &#8211; features.<\/p>\n<h2 style=\"clear: both; padding-top: 1em;\">Feature-rich options<\/h2>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/signature.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-441 size-medium\" style=\"margin-top: -4em;\" src=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/signature-168x300.jpg\" alt=\"Real-time workforce management - communication should be two-way\" width=\"168\" height=\"300\" srcset=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/signature-168x300.jpg 168w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/signature.jpg 268w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/><\/a><\/p>\n<p>Feature-rich options are the natural follow-on from user-friendliness. The more jobs, options, tasks and requirements your field service management app allows employees to take care of on the road, the more time, money and administrative headaches it will save your company. If you haven\u2019t looked into the area before, you\u2019d be amazed a what a real time workforce management tool can offer you. Check out <a title=\"Synchroteam features\" href=\"https:\/\/www.synchroteam.com\/mobile.php\" target=\"_blank\">Synchroteam\u2019s options<\/a> here &#8211; we\u2019re particularly proud of our job reporting options and the ability to remain fully functional even when network coverage is lost.<\/p>\n<h2 style=\"clear: both; padding-top: 1em; margin-left: 7.7em;\">GPS tracking<\/h2>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/attachment.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-440 size-medium\" style=\"margin-top: -4em;\" src=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/attachment-168x300.jpg\" alt=\"The more features, the better\" width=\"168\" height=\"300\" srcset=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/attachment-168x300.jpg 168w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/attachment.jpg 268w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/><\/a>GPS tracking is a hugely valuable tool. Sure, some naysayers might grumble about Big Brother, but when you look at the bigger picture &#8211; the efficient organisation of your employees, jobs and resources &#8211; there\u2019s not much of an argument. Even so, you\u2019re not stuck with it 24\/7 &#8211; many tools allow for it to be enabled and disabled at the employee\u2019s discretion. This is great for converting the dubious, but it&#8217;s\u00a0a good idea to establish the ground rules early as to when this is &#8211; and isn\u2019t &#8211; acceptable.<\/p>\n<h2 style=\"clear: both; padding-top: 1em;\">Real-time connectivity<\/h2>\n<p style=\"text-align: left;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-442 size-medium\" style=\"margin-top: -4em;\" src=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/problem-168x300.jpg\" alt=\"Real-time workforce management - operative-added reports save time\" width=\"168\" height=\"300\" srcset=\"https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/problem-168x300.jpg 168w, https:\/\/www.synchroteam.com\/blog\/wp-content\/uploads\/2015\/02\/problem.jpg 268w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/>Today, we\u2019ve definitely saved the best for last. Real time connectivity just isn\u2019t optional any more &#8211; it\u2019s essential. If you can\u2019t inform your operatives of changes, and they can\u2019t inform you &#8211; other than making a call or sending an email &#8211; you\u2019re stuck firmly in the last century. If you can&#8217;t make changes to the information they\u2019re seeing, and they can&#8217;t update you with changes from their end &#8211; problems, notes, rescheduling, requests for help, for example &#8211; you&#8217;re losing huge amounts of time and efficiency. And as we know, in business terms, that\u2019s the equivalent of <strong>throwing money down the drain<\/strong>.<\/p>\n<p style=\"text-align: left; clear: both; padding-top: 1em;\">Hopefully, we&#8217;ve made our case. Real time field service management is the <a title=\"What can a field service management tool do for me?\" href=\"https:\/\/www.synchroteam.com\/blog\/2015\/01\/05\/what-can-synchroteam-do-for-me\/\" target=\"_blank\">best, simplest and most efficient<\/a> way of managing your mobile operatives. If you haven&#8217;t given Synchroteam a <a title=\"Sign up for a free trial of Synchroteam\" href=\"https:\/\/www.synchroteam.com\/free-trial.php\" target=\"_blank\">trial run<\/a> already, what are you waiting for? Your bottom line will thank you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do your field service operatives have mobile device access? Great! But are they really getting the most from it? Mobile is good, but genuine, real time connectivity and workforce management is better. Does your field service tool make the grade? Let\u2019s try to imagine our dream FSM tool. In terms of real time workforce management, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":439,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1,4],"tags":[35,33,34],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Real time field service is better field service<\/title>\n<meta name=\"description\" content=\"Real time workforce management is essential for the success of your field service business, but are you doing it right?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synchroteam.com\/blog\/?p=438\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Real time field service is better field 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