{"id":533,"date":"2015-07-08T11:31:13","date_gmt":"2015-07-08T09:31:13","guid":{"rendered":"https:\/\/www.synchroteam.com\/blog\/?p=533"},"modified":"2015-07-08T14:30:45","modified_gmt":"2015-07-08T12:30:45","slug":"automating-your-field-service-tools","status":"publish","type":"post","link":"https:\/\/www.synchroteam.com\/blog\/?p=533","title":{"rendered":"Make automation easy for your field service team"},"content":{"rendered":"<p>Have you convinced your company that field service automation was a smart move to make? Maybe it was a hard sell, so congratulations! Maybe they were already on board. Either way, you&#8217;ve now got to repay your colleagues&#8217; or employee&#8217;s trust by <strong>making the changeover as easy and smooth as possible.<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"20 Rules of Change Management in Organizations by Catherine Adenle\" src=\"https:\/\/www.slideshare.net\/slideshow\/embed_code\/key\/8u4YmOBDnXmoRi\" width=\"427\" height=\"356\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" style=\"border:1px solid #CCC; border-width:1px; margin-bottom:5px; max-width: 100%;\" allowfullscreen> <\/iframe> <\/p>\n<div style=\"margin-bottom:5px\"> <strong> <a href=\"https:\/\/www.slideshare.net\/cathy007\/20-rules-of-change-management-by-catherine-adenle\" title=\"20 Rules of Change Management in Organizations by Catherine Adenle\" target=\"_blank\">20 Rules of Change Management in Organizations by Catherine Adenle<\/a> <\/strong> from <strong><a href=\"https:\/\/www.slideshare.net\/cathy007\" target=\"_blank\">Catherine Adenle<\/a><\/strong> <\/div>\n<p><!--more--><\/p>\n<h2>1. Choose the right tool<\/h2>\n<p>Make sure you choose a tool that prides itself on ease-of-use and user-friendliness. Likewise, make sure it has a good reputation for customer support, and make sure that you&#8217;ve used it yourself &#8211; even on a <a href=\"https:\/\/www.synchroteam.com\/free-trial.php\" target=\"_blank\">trial basis<\/a> &#8211; to make sure that the experience lives up to the claims.<\/p>\n<h2>2. Think about the\u00a0set-up<\/h2>\n<p>Most field service software allows for <a href=\"https:\/\/www.synchroteam.com\/product-tour-customize.php\" target=\"_blank\">great personalization<\/a>, so put some effort into this, and not just when it comes to using the company colors. Make sure employee details are correct (it&#8217;s the little things that count), and that you&#8217;ve really put some thought into how best to organize things so that it will be easy for them to use. Remember &#8211; in this case, the end customer is your employee.<\/p>\n<h2>3. Offer lots of support<\/h2>\n<p>Check out the tool&#8217;s self-service support (i.e. their knowledge base) and see if it allows employees to sort out some of their own problems. During the set up time, allow space for one-on-one help where you can help each tech to log in and set things up for the first time. If you&#8217;re not the nurturing type, pay out for someone who is. If your techs are the strong, silent types, make the one-to-ones mandatory, so there&#8217;s no shame in being seen!<\/p>\n<h2>4. Get the timing right<\/h2>\n<p>Timing is key when introducing new technologies. There are two aspects to take into account here &#8211; firstly, don&#8217;t introduce a new field service &#8211; or any other &#8211; system when other new technologies are making an appearance. People are easily overloaded by new technologies and will feel stressed and resentful.<\/p>\n<p>Secondly, pick a traditionally quiet time of the year &#8211; not a dead time, like vacations or your industry&#8217;s hibernation season (you want to be able to start using real cases as practice ASAP) &#8211; but not at peak season either, again to avoid overload.<\/p>\n<p>If you still meet resistance when introducing field service automation, brainstorm, regroup and try again. This <a href=\"http:\/\/www.smallbusinesscomputing.com\/tipsforsmallbusiness\/how-to-overcome-resistance-in-the-workplace.html\" target=\"_blank\">article<\/a>, by Small Business Computing, offers some more general tips for resistance to technological change, and might be worth a look.<\/p>\n<p>Header image thanks to <a href=\"https:\/\/www.flickr.com\/photos\/joaoferraosantos\/\" target=\"_blank\">Joao Santos<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you convinced your company that field service automation was a smart move to make? Maybe it was a hard sell, so congratulations! Maybe they were already on board. Either way, you&#8217;ve now got to repay your colleagues&#8217; or employee&#8217;s trust by making the changeover as easy and smooth as possible.<\/p>\n","protected":false},"author":6,"featured_media":547,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[44,43,40,6],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Field service automation - make it easy on your team<\/title>\n<meta name=\"description\" content=\"Field service automation is great, but can be hard on some team members. 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