Now that we’re facing the arrival of hurricane Florence to the East coast in the United States, one can’t help but think about the importance of field service organizations and dispatch software when dealing with such a natural disaster. Many of these organizations are key in helping emergency services, for instance to regain access to previously blocked roads or enable a safe entry into damaged buildings.
In these situations, speed of response is vital. The more that emergency services can do in the first few hours immediately after the disaster, the higher the chance to increase survivor rates, to find them in time and save them. Also, it’s easier to start working on damaged structures and make them less dangerous for those who have survived.
The field service industry will continue to grow at a steady pace in the following years, partly thanks to the usage of field service scheduling software like Synchroteam, which enable field service companies like yours to automate many of the managing tasks you need to complete on a daily basis.
Field service scheduling software has played a key role in the last few years in the field service industry, and will keep doing so according to the most recent tendencies. This is mainly due to elements such as task automatization, and also the high degree of mobility provided by smartphones, tablets and other similar devices.
Any company that wants to succeed must stay in the public eye for as long as possible. In the end, whether it’s a field service management company or any other type of business, a company needs its brand to be well-known – and the traditional way to achieve this is advertisement and marketing campaigns.
Now, what if you’re not a giant like Apple or Coca-Cola, and your advertisement budget is a bit too small? The lack of investment in marketing is a real issue for any field service management company, especially if we take into account the ever-growing competence and the difficulty to stand out above the others.
So if you want your brand to be known, no matter if you have the means or not to achieve it, it’s still a good idea to try out new ways to get more publicity for your field service management company… and even more if they’re free! In this article we’ll suggest a few.
If you’re thinking about how to make your field service company grow, let us give you some advice: don’t stick to traditional marketing methods. There’s a tool with which you’ll be able to reach thousands of people anytime, anywhere: a website!
A while ago we already said that having a website was a really good idea for your field service company. Today, we’ll go over several important elements you must take into account to create a functional, convenient, informative website that helps you grow your business.
What makes a website successful? What must-haves does your HVAC company website need? In order to answer these and other questions, we’ve created a list with 5 key points. Don’t miss it!
When you started your HVAC company you probably didn’t even think about it, but scheduling optimization is one of the most important elements in this work field. In fact, it has a key role in your road to success. Research has proved that half of customers wouldn’t hire the same company again if the technician showed up late for the appointment.
No matter which type of maintenance your HVAC company does, you need a solid, reliable scheduling optimization system in order to provide your customers with the best service – and therefore easily overtake your competitors. Here’s 5 tips that can help you make that happen!
When considering an investment in mobile workforce software, one must be sure about whether doing so is really worth it. For the majority of HVAC business owners, that’s a big YES. Going mobile in your maintenance company means being able to maximize productivity, and it usually also has a very positive impact on your customer service experience.
Whatever your reasons to take the leap into mobile workforce software really are, in this article you’ll find four tips to maximize your investment in mobile technology in your service management company.
HVAC systems – that is, cooling and heating spaces – take almost half of energy spending in an average home. This is why it’s so important to create a maintenance schedule for the air conditioning units that your customers have installed at home. A task in which, by the way, using the appropriate software can be really helpful.
As time goes by, air filters in air conditioning units get dirty with usage, and their cooling system becomes less and less efficient. A good, timely maintenance schedule ensures periodic revisions, which not only help your customers save money in energy, but also make the HVAC installation work better and create healthier living conditions for everyone at home.
We’ve already written a couple of times in this blog about the importance of adopting a mobile field service software for your maintenance company. Turning into a paperless office allows you to save in stationery and also in storage space (say bye-bye to those old file cabinets!). What’s more, you can also save tons of time by automating a bunch of tasks.
Another additional advantage of mobile field service software is the integration of your daily work routines into a fully mobile workflow. With the help of cloud-based software and mobile devices, both technicians at the field and employees in the office are always in touch, and have access to real-time updated info anytime, anywhere.
Changing to a truly mobile way of working can dramatically improve your way of doing business in many areas – from the service you offer to your customers to the profits you’re making right now. But, how do you know which mobile field service software to choose? Which is the best one for your company? Mobile technology is one of the fastest evolving areas in the world, so whether you’re just starting out or developing your digital strategy, you should make this choice very carefully.
Luckily for you, here at Synchroteam we know quite a lot about the topic… and we’re willing to lend you a hand.
Would you like to overtake your competitors? Of course, who wouldn’t? Especially if you take into account that field service management companies (HVAC, IT, facilities…) are expected to grow well beyond 2020. And a good service management software can help you take this step forward.
However, as surprising as it may be, more than half of field service companies are still doing things manually. They’re using paper, pens, folders and file cabinets that take up space, delay processes and create all sorts of obstacles from which service management software can easily help you get away.
This is why passing over your competence can be as easy as taking the plunge into technology and adapt your business to the new times. Keep on reading if you want to know more about how service management software can help you overtake competitors sooner than you think.