We all know that proper time tracking is very important in any company, and even more in field service companies. In this professional area optimizing time is key because there are many elements that could make things go wrong at the end of the day: job management in the office, team and technician trips, waiting times for customers, and so on.
This is why the new version of Synchroteam launching this week includes a new module that will surely help you day after day: time tracking. With this new feature you’ll have a more exhaustive view over time usage in your field service company, thanks to new tools to manage jobs, available both in the Synchroteam platform and the mobile app.
Working in the field sector means that you must face some unique challenges – against which you can count on a good service scheduling software. In this post we’ll talk about the difficulties of managing daily tasks in your field service company, and also about possible ways to tackle them.
When it comes to turn your team into a mobile field service company, there are a bunch of options to choose from. Whether it is an Android tablet or smartphone, an iPad or and iPhone, or even a laptop, the amount of devices available today in the market gives you enough freedom to find the best solution – the one that fits your company’s needs just right.
However, there’s no such thing as “one device for all“. Every field service company has its own needs and requirements. What is good for an HVAC company may not be enough for an IT maintenance service. Although adopting mobile field service in your company has a lot of advantages in work automatization and process efficiency, it’s definitely something you should think over before taking a final decision.
This post contains a list of a few basic points you should consider when choosing the right device for your workers – the one they’ll use as a mobile field service team.
General Data Protection Regulation
This post is intended to inform our European Union (EU) customers of the new rules about the protection of data imposed by the EU.
If your company is based in Europe, it is likely that you have heard about the upcoming changes to the protection of personal data in the form of the General Data Protection Regulation (GDPR).
The GDPR is European legislation that applies to organizations around the world that collect data on individuals from the EU, including those in the UK. This is an evolution of the existing EU data protection framework. In the coming weeks, we will give you more details on the measures we are implementing. To do this a new security section will be created on our support site.
Last week we talked about New Year resolutions, and also about how to implement all necessary changes in your field management company to make those resolutions come true during 2018. Today we’ll focus on one of the most important areas for any company, no matter what industry they belong to – including field management, of course: Customer support.
The world has changed a lot (and quite fast, to be honest) in the last few years. Some businesses, however, claim they’ve been doing always the same, working the same way. But this is not true. Even if your company’s product remains the same, the way you work has changed, though you may not have noticed it. For starters, now smartphones and internet connectivity make work much more versatile. You have immediate access to information, anytime, anywhere. And let us not forget social media, which help you give a faster, closer and more efficient service to your customers.
Starting a new year often means leaving the past behind and making a fresh start. It’s a goof moment to think about everything you’ve learnt during the last twelve months, and apply that knowledge and expertise to the next twelve months. As a result of these considerations, one usually comes up with a bunch of New Year Resolutions: this is going to be the year I’ll quit smoking, I’ll go to the gym, I’ll spend more time with my kids, I’ll learn a new language…
Just as most of us make these traditional resolutions at this time of the year for ourselves, it’s also a good idea to apply the same consideration to your field service company. Think about your business’s trajectory over the last year, and envision the place where you’d like to be by the end of this year. Set new challenges for your company, and keep on growing to offer better services, reach a larger group of customers and of course, increase your benefits. But, how could you do that? How can you implement all necessary changes in your field service company to achieve all your goals for 2018?
There are many reasons why an HVAC company may decide to include a field service software solution in their business strategy. Today, technology is helping in companies thrive in many different areas of industry and commerce, and the HVAC sector can be definitely included in this revolution.
Both your workers and customers can benefit from task automation, which enables technicians to complete jobs faster, and therefore helps you save time and money.
This article sums up some of the advantages your field service company can enjoy if you finally decide to adopt a field service software solution like Synchroteam for your daily workflow.
Synchroteam at Mobility for Business 2017, Porte de Versailles, Hall 5.1, 17 & 18 October 2017
If any of you are Paris-bound for the rest of the week, be sure to pop over and visit us at Mobility for Business.
We’re here today and tomorrow, as we are every year, waiting to see you at Stand D19. If you’re not familiar with Mobility for Business, it’s a massive trade fair for mobile apps and digital solutions for business. It’s a fascinating show, and a great way to spend the day – but before you race over, a question: Parlez-vous Français?! It’s the one proviso – Mobility for Business is a French-language event.
On se voit la-bàs?