Transparent image

5 tips for scheduling optimization

When you started your HVAC company you probably didn’t even think about it, but scheduling optimization is one of the most important elements in this work field. In fact, it has a key role in your road to success. Research has proved that half of customers wouldn’t hire the same company again if the technician showed up late for the appointment.

No matter which type of maintenance your HVAC company does, you need a solid, reliable scheduling optimization system in order to provide your customers with the best service – and therefore easily overtake your competitors. Here’s 5 tips that can help you make that happen!

5 tips for scheduling optimization

Continue reading

Posted in Best practices, General | Tagged , , , | Comments Off on 5 tips for scheduling optimization

Mobile workforce software: 4 tips to make the most of it

When considering an investment in mobile workforce software, one must be sure about whether doing so is really worth it. For the majority of HVAC business owners, that’s a big YES. Going mobile in your maintenance company means being able to maximize productivity, and it usually also has a very positive impact on your customer service experience.

Whatever your reasons to take the leap into mobile workforce software really are, in this article you’ll find four tips to maximize your investment in mobile technology in your service management company.

Mobile workforce software: 4 tips to make the most of it

Continue reading

Posted in Best practices, Mobile clients | Tagged , , | Comments Off on Mobile workforce software: 4 tips to make the most of it

Effective marketing in field service management business

Every owner of a field service management business, no matter its size, knows that marketing plays a key role in their road to success. Or at least they should be aware of it, because an effective marketing and advertising campaign can help you achieve great things: boost up your newly created company (so necessary during the first days!), advertise new products to services, and give your business an identity, among others. However, good advertising can be quite expensive – and if done poorly, ads can have an unexpected negative impact.

In his article Effective advertising or Feeding your Ego?, Patrick Peterson creates a list with different ways to advertise your field service management business, but not all of them are equally useful. In fact, Peterson classifies them into three different groups, according to their efficiency: great, good and bad. Because even though one could just evaluate marketing campaigns according to their return over investment, Peterson goes a step beyond and explains some real examples of how specific types of ads can fail horribly.

In the end, everything goes down to one single question that you must ask yourself before giving green light to any marketing campaign for your field service management business: is this something that will encourage people to become customers, or just a way to give my company some self-glorification?

Effective marketing in field service management business

Continue reading

Posted in Best practices | Tagged , | Comments Off on Effective marketing in field service management business

Maintenance schedule for air conditioning systems

HVAC systems – that is, cooling and heating spaces – take almost half of energy spending in an average home. This is why it’s so important to create a maintenance schedule for the air conditioning units that your customers have installed at home. A task in which, by the way, using the appropriate software can be really helpful.

As time goes by, air filters in air conditioning units get dirty with usage, and their cooling system becomes less and less efficient. A good, timely maintenance schedule ensures periodic revisions, which not only help your customers save money in energy, but also make the HVAC installation work better and create healthier living conditions for everyone at home.

Maintenance schedule for your air conditioning system

Continue reading

Posted in Best practices | Tagged , , | Comments Off on Maintenance schedule for air conditioning systems

Mobile field service software: 5 tips to make the move

We’ve already written a couple of times in this blog about the importance of adopting a mobile field service software for your maintenance company. Turning into a paperless office allows you to save in stationery and also in storage space (say bye-bye to those old file cabinets!). What’s more, you can also save tons of time by automating a bunch of tasks.

Another additional advantage of mobile field service software is the integration of your daily work routines into a fully mobile workflow. With the help of cloud-based software and mobile devices, both technicians at the field and employees in the office are always in touch, and have access to real-time updated info anytime, anywhere.

Changing to a truly mobile way of working can dramatically improve your way of doing business in many areas – from the service you offer to your customers to the profits you’re making right now. But, how do you know which mobile field service software to choose? Which is the best one for your company? Mobile technology is one of the fastest evolving areas in the world, so whether you’re just starting out or developing your digital strategy, you should make this choice very carefully.

Luckily for you, here at Synchroteam we know quite a lot about the topic… and we’re willing to lend you a hand.

Continue reading

Posted in Field Service Businesses, Synchroteam Tips | Tagged , , , , | Comments Off on Mobile field service software: 5 tips to make the move

Service management software can help you overtake competitors

Would you like to overtake your competitors? Of course, who wouldn’t? Especially if you take into account that field service management companies (HVAC, IT, facilities…) are expected to grow well beyond 2020. And a good service management software can help you take this step forward.

However, as surprising as it may be, more than half of field service companies are still doing things manually. They’re using paper, pens, folders and file cabinets that take up space, delay processes and create all sorts of obstacles from which service management software can easily help you get away.

This is why passing over your competence can be as easy as taking the plunge into technology and adapt your business to the new times. Keep on reading if you want to know more about how service management software can help you overtake competitors sooner than you think.

Service management software can help you overtake competitors

Continue reading

Posted in General | Tagged , , , | Comments Off on Service management software can help you overtake competitors

Spring cleaning in field management software

So, spring has arrived. About time! After a few months of winter with chilly temperatures and lots of rain and snow, the sky has finally cleared, flowers start to show up in gardens and parks, and birds are chirping happily to celebrate warmer temperatures.

The arrival of spring is something we usually link to a time of renovation and fine-tuning. That’s probably why many people take this time of the year to clean around the house, in the so called spring cleaning. But this revamp frenzy should not be limited to your home, and expand also to technology. In the end, your field service company is based on it thanks to the use of field management software (and if you’re not using it yet, what are you waiting for?).

Here are a few tips that will help you do some spring cleaning in your field service company’s technological set-up – including, of course, your field management software.

Spring cleaning in field management software

Continue reading

Posted in Best practices | Tagged , , , , | Comments Off on Spring cleaning in field management software

Field service management: 3 things any mobile workforce can learn from it

Everyone seems to be obsessed with mobile work these days – including, of course, field service management companies. And when we say mobile work, we mean things such as working from home, being able to access work tools from any device, the BYOD (bring your own device) policies adopted by many companies and any other strategy that helps you change the traditional way of working at an office.

Technology has certainly changed the way we work nowadays. But the biggest challenge is yet to come: to change desk-bound employees into a fully mobile workforce.

Field service management: 3 things any mobile workforce can learn from it

Continue reading

Posted in Best practices, Field Service Businesses | Tagged , , , , | Comments Off on Field service management: 3 things any mobile workforce can learn from it

Field service: the gap between customers, competitors and service quality

You can find gaps in all professional fields. On one side you have the gap between field service companies, that is, between your own business and your direct competitors. This gap, obviously, should be as wide as possible, but with you on top of course! You should always try to achieve a position ahead of competitors, so the bigger that gap, the better.

But on the other side you have another gap: the one between field service companies and their customers. The case here is just the opposite: this gap should be as narrow as possible. That means you’re really close to your customers, you fully understand their situation, and therefore you can give them a better service, tailored to suit their needs. This will also, in the long run, help you lure more customers away from your competitors… and into your company.

Field service: the gap between customers, competitors and service quality

Continue reading

Posted in Best practices | Tagged , | Comments Off on Field service: the gap between customers, competitors and service quality

Synchroteam Named Top 20 Field Service Management (FSM) Software

FSM - Most Affordable   FSM - Most User Friendly

 

 

 

 

 

 

Synchroteam has been named a Top 20 Field Service Management Software for both User-Friendliness and Affordability by Capterra. The independent assessments evaluate the accessibility of products based on overall usability, customer service, and user reviews. Value is determined by the standard features offered by a product, cost of these features, and customer reviews on feature fit, value, and quality.

By understanding the specific needs of the field service industry, Synchroteam has been able to create a product that is as accessible as it is valuable. “These reports are created to help field service management professionals find the best software to fit their needs. Synchroteam received perfect training and support scores while offering an intuitive workflow which allowed them to rank in the Top 20 Most Affordable FSM report and the Top 20 Most User-Friendly FSM report.” said Rachel Wille of Capterra, a trusted resource for field service management professionals.

Synchroteam is constantly learning and improving to ensure the fluidity and mobility of information within your company. Aimed to manage mobile employees in real-time, Synchroteam cloud-based software handles everything from customer management to invoicing and scheduling, workforce optimization, parts management, and real-time customer portal access. Founded on precision, commitment, understanding and friendliness, Synchroteam strives to provide a product that brings value to mobile-employees and their customers.


About Capterra: Capterra is the world’s leading free software discovery and reviews platform, where organizations of all types and sizes start their search. Founded in 1999, Capterra was acquired in 2015 by Gartner, Inc. Capterra.com features the largest online collection of software user reviews and research across hundreds of categories. Every year, Capterra helps millions of buyers find the right software solutions for their business.

The content for the Top 20 report is derived from independent research and user testing; end- user reviews and ratings; and vendor- supplied and publicly available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.  


Sign up for a free trial!

Posted in General | Tagged , , , , , , , , | Comments Off on Synchroteam Named Top 20 Field Service Management (FSM) Software