We’re already almost a whole month in the new year, so it’s the perfect time to revise the current trends in the HVAC industry and start working on your goals for 2019. Because you have already define your New Year Resolutions, right?
To be honest, there’s a lot going on. We already talked about the future trends in field service management software for this year, but there’s definitely going to be some movement in 2019 in the HVAC industry: smart homes, market growth, a possible technician shortage…
We’ve listed a few of these elements in this article, so that you can make use of the information and benefit from it for your own company. Then, hopefully, you’ll be able to use these trends in your own advantage, prepare for them and set your own 2019 goals for the HVAC industry accordingly.
When you think about the net value of clients in your maintenance company, it really makes you stop and consider the image you’re presenting of your HVAC business, and how it works in order to attract (and most importantly, retain!) new customers.
However, all companies make mistakes in this area, and your maintenance company is no exception. Whether it’s the lack of a proper marketing campaign or the poor training of your technicians, you’re bound to make mistakes along your career as HVAC manager. Here are the most common ones.
In the field service management software area there is a high demand for professionalism, efficiency at work and quality in customer service. With those ever increasing demands, field service management software must make an effort to keep up with the upcoming trends, with new tools and versions (such as Synchroteam 50!) that will help you accomplish all of your goals.
In 2019, field service management software will keep up its trend towards mobile, with more and more companies using mobile clients and Internet to develop their business. It will also be necessary to adopt new tools with which to expand the number of service calls, or integrate other systems such as a CRM unit or an accounting tool.
One of the key elements in any field service business is the ability to keep in touch with customers. Communication contributes to creating trust between the company and the customer, and enables you to provide an even better service.
This is why in Synchroteam we’ve been working hard in the new version of our software, which is available for download right now. Synchroteam 50 now includes a new notification feature, with which you can send text messages (SMS) or automated email messages to your customers, and keep them informed about the status of their jobs.
Dispatch software can be really helpful in managing your HVAC company, but there’s something it cannot replace: human interaction, that is, the relationship between your customers and the technicians in your team.
Thanks to the integration of technology in the HVAC field, technicians are now more ready than ever when it comes to go out in the field. Dispatch software lets them review your customer’s repair history, check who took over each task and even schedule preventive maintenance tasks to avoid further repairs in the future. Plus, all of the above can be done via a simple smartphone.
Technicians are also the face of your company before customers. They are the person your customers speak to, and the ones who take all the important decisions regarding each case. So, even if no kind of dispatch software (not even Synchroteam!) can replace the technician – customer interaction, they can help make your service faster and more effective. Therefore your customers are totally satisfied and will probably end up recommending your company to other people.
Nowadays you can find all sorts of apps, mainly in Google Play and App Store. And among them, obviously, you can also find HVAC apps.
Mobile applications can help you with everyday tasks, from the most mundane to the most complex ones. There are apps to manage personal expenses, to translate languages you don’t understand, some of them even help you create better habits and lead a more healthy life. And of course, there are also HVAC apps that have been especially designed to help you with all the tasks related to this line of work.
In this article we’ve gathered a handful of HVAC apps, which in some cases haven’t been specifically created for this business area, but which can really help you achieve all your professional goals in a faster, easier way. Thus you can turn your smartphone into a powerful work tool with which to boost productivity and all the potential in your HVAC company.
There are many reasons why an HVAC company may decide to start using a field management software, such as Synchroteam, as part of their business strategy. These programs have a lot advantages, and in this article we’ll list a few of the most important ones..
One of the best features of field management software is that it gives you instant access to all the information you have stored about your customers. When you use field management software, all the workers in your company can access each customer’s job history in a couple of clicks: services, invoices and so on.
How do you imagine the future of your HVAC business? You probably picture a totally digitalized company that can be fully controlled with a field service mobile app. An app that allows you to keep in touch with your technicians and access all the important information anytime, anywhere.
In recent years, the HVAC industry has gone through a major technological development, which can be seen especially in the digitalization of workflows and the adoption of a field service mobile app as a daily work tool. North America is currently leading this change, with other regions jumping on the wagon and following on. This trend is anything but surprising, if we take into account the advantages of this new work model.
However, can a field service mobile app really change your business so much? Do they really deliver what they promise? In this article we’ll list their strong and weak points, and we’ll also analyze the possible future of technological developments in the field service industry.
Now that we’re facing the arrival of hurricane Florence to the East coast in the United States, one can’t help but think about the importance of field service organizations and dispatch software when dealing with such a natural disaster. Many of these organizations are key in helping emergency services, for instance to regain access to previously blocked roads or enable a safe entry into damaged buildings.
In these situations, speed of response is vital. The more that emergency services can do in the first few hours immediately after the disaster, the higher the chance to increase survivor rates, to find them in time and save them. Also, it’s easier to start working on damaged structures and make them less dangerous for those who have survived.