Tag Archives: customer service

Mobile workforce software: what goals should you set for 2021?

Posted on January 29, 2021 by Elena Santos

Every time we start a new year, we have an opportunity to establish new goals and make improvements in our life. Mobile workforce software is no exception, as it can be really helpful for your field service company. Now that … Continue reading →

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Dispatch software, the best ally for COVID-19 times

Posted on November 20, 2020 by Elena Santos

When you think about field service companies, you probably picture a technician coming home to install or fix something. After all, field technicians are the visible face of their companies. But we’re in the middle of a pandemic, and that … Continue reading →

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Field team management software for customers

Posted on August 7, 2020 by Elena Santos

When you decided to open your field service business, customer management wasn’t probably in your top priorities. Therefore, you didn’t take the time to search for, test and start using a field team management software tool. You just wanted to … Continue reading →

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How to retain customer loyalty in the COVID-19 outbreak

Posted on May 7, 2020 by Elena Santos

The coronavirus pandemic is like an earthquake, followed by a tsunami. It has shaken the pillars of human society worldwide, impacting it both at an economic and sanitary level. Even today, meses after the outbreak was detected in China, the … Continue reading →

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Top customer experience: 10 ideas to go back to basics

Posted on January 24, 2020 by Elena Santos

Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go … Continue reading →

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Customer support in field service: how to make it good and fast!

Posted on December 26, 2019 by Elena Santos

In today’s world, customers are not familiar with the concept of waiting. The immediacy of technology has spoiled them, and they’re used to obtaining what they want or they need right now. And of course, the same applies to customer … Continue reading →

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Customer service mistakes: how to overcome them

Posted on September 6, 2019 by Elena Santos

Everybody makes mistakes. Yes, that’s totally true. It’s also the perfect message to deliver to your kids when they put clothes on inside out, or spill milk over the newspaper. But the thing is, mistakes also do cause real problems … Continue reading →

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Field service customer support: 7 tips for top-notch quality

Posted on April 5, 2019 by Elena Santos

What makes field service customer support good or bad? We could say the quality depends largely on the eye of the beholder – that is, the experience each individual has with a particular company. But that’s only one side of … Continue reading →

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Field service management solutions in slow season

Posted on February 22, 2019 by Elena Santos

We already know field service management solutions can really make a difference in the HVAC business and take you over your competitors in no time. They help you manage schedules, optimize field routes, keep inventory under control and generally make … Continue reading →

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3 mistakes every maintenance company makes

Posted on January 10, 2019 by Elena Santos

When you think about the net value of clients in your maintenance company, it really makes you stop and consider the image you’re presenting of your HVAC business, and how it works in order to attract (and most importantly, retain!) … Continue reading →

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