Tag Archives: customer service

Field service tracking software for optimized service management

Posted on August 11, 2022 by Elena Santos

Optimizing your service management processes with the help of field service tracking software can result in significant improvements in a variety of key parameters. These include, among others, customer satisfaction, and field tech productivity and profitability. Regardless of whether field … Continue reading →

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Mobile service software: a tool to provide better customer service

Posted on March 11, 2022 by Elena Santos

According to a report released by Forrester Research, we’re currently in “The Age of the Customer”. This is a new era that brings changes to the way we do business. We had the Age of Manufacturing, then the Age of … Continue reading →

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Why field service software reviews are important

Posted on January 28, 2022 by Elena Santos

Before making any kind of purchase, it’s only natural that we want to make the most of every bank note we spend. This is why most of us ask for advice in our circle of peers (family, friends) before making … Continue reading →

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Why home services software is important for field service companies

Posted on November 26, 2021 by Elena Santos

Field service companies are, in general terms, those guys you see sometimes in the neighbor’s yard, or on top of the roof, fixing something. They can take care of different machines and installations, such as air conditioning or telecommunications. And … Continue reading →

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How field maintenance software helps you build customer confidence

Posted on July 16, 2021 by Elena Santos

Beginnings are always hard, and the field service business is no different. When you start your career in field service, your first steps usually involve going out to a customer’s house to take care of a new installation or a … Continue reading →

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Mobile workforce software: what goals should you set for 2021?

Posted on January 29, 2021 by Elena Santos

Every time we start a new year, we have an opportunity to establish new goals and make improvements in our life. Mobile workforce software is no exception, as it can be really helpful for your field service company. Now that … Continue reading →

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Dispatch software, the best ally for COVID-19 times

Posted on November 20, 2020 by Elena Santos

When you think about field service companies, you probably picture a technician coming home to install or fix something. After all, field technicians are the visible face of their companies. But we’re in the middle of a pandemic, and that … Continue reading →

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Field team management software for customers

Posted on August 7, 2020 by Elena Santos

When you decided to open your field service business, customer management wasn’t probably in your top priorities. Therefore, you didn’t take the time to search for, test and start using a field team management software tool. You just wanted to … Continue reading →

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How to retain customer loyalty in the COVID-19 outbreak

Posted on May 7, 2020 by Elena Santos

The coronavirus pandemic is like an earthquake, followed by a tsunami. It has shaken the pillars of human society worldwide, impacting it both at an economic and sanitary level. Even today, meses after the outbreak was detected in China, the … Continue reading →

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Top customer experience: 10 ideas to go back to basics

Posted on January 24, 2020 by Elena Santos

Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go … Continue reading →

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