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Privacy Policy

Synchroteam Inc. ("Synchroteam", "we", "our" or "us") respects and is committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy provides an overview of what information we may collect from you, and how we may use it. We pledge that we will take reasonable steps to ensure that your personal information will only be used in ways that are in compliance with this Privacy Policy.

This Privacy Policy is only in effect for any collective non‑user-specific information and personal information collected on or through websites of Synchroteam and its affiliates, as well as any online features, services and/or programs offered by Synchroteam on our website, (collectively, the "Site"), the Synchroteam mobile application (the "App"), and through our on-demand support platform, tools and services offered on the Site (the "Service").

When you register for a Synchroteam Mobile Collaboration Solution Account (an "Account"), you can be certain that we have implemented comprehensive security practices to ensure that only you and those people you provide authorized access to can see your account.


When you register for the Service, we ask for information such as your name, company name and address, e-mail address, credit or debit card information, or other payment details. If you sign up for the 30-day free trial account, you are not required to enter your payment information until you decide to continue with a paid plan. Synchroteam uses a third-party intermediary to manage credit card and debit card processing, and may partner with other service providers if you choose to make purchases using PayPal, Google Wallet or Apple Pay. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of payment processing on Synchroteam's behalf and as permitted by their respective privacy policies.

You can modify your account information at any time by clicking on the Account link in the global navigation bar at the top of the screen. Synchroteam's practice is not to use such personal information for marketing purposes. Synchroteam may use the collected personal information and other information Synchroteam collects about your use of the Service to operate and make the Service available to you, for billing, identification and authentication, to contact you about your use of the Service, for research purposes and to generally improve the content and functionality of the Service, Site and App.

Synchroteam may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of Synchroteam and the authorized third parties referred to here. Although Synchroteam owns the software, code, databases and all rights to the App, you retain all rights to your data.


Synchroteam may obtain non-individualized, generic information about you when you use the Site and/or the App. This may include your IP address, Unique Device Identifier ("UDI") and arrival time. The UDI reveals nothing personal about the user other than the UDI from which the user has accessed the Site. We may use this information to examine our traffic in the aggregate, but do not collect and evaluate this information for individuals.

When you visit the Site or use the App or Service, we use session "cookies" – a piece of information stored on your computer – to allow the Site, App or Service to uniquely identify your browser while you are logged in and to enable Synchroteam to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. Synchroteam uses persistent cookies that only Synchroteam can read and use, to identify you as a Synchroteam customer and make it easier for you to log in to the Service. Users who disable their web browsers' ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.
The Site may also contain electronic images known as Web Beacons (sometimes referred to as "clear gifs"). Web Beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides. These Web Beacons do not carry any personally identifiable information and are only used to track usage of the Site and activities associated with the Site.


Except as described in this Privacy Policy, Synchroteam will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or other legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. Synchroteam may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site or App information to reputable third-party vendors, but these statistics will include no personally identifying information about you.

The Site may also link to other websites and contain advertisements of third parties. We are not and cannot be responsible for the privacy policies of those websites of third parties or for how they treat information (including, but not limited, to personally identifiable information) about their users.

We also reserve the right to transfer your information in connection with the sale or other disposition of all or part of our business and/or assets, as further set forth in the "Business Transactions" section.


Synchroteam maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provide authorized access. However, we do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception, or error.


For certain features available through the Site and the App, we may require the use of encryption technologies provided for your protection and/or your use of a UserID and password after setting up an Account. We use reasonable precautions to protect the privacy of your UserID, password and Account information by utilizing an SSL connection. Accordingly, your UserID, password and Account information are encrypted using an SSL connection and are not expected to be read in an intelligible form as they travel to the Site. You, however, are ultimately responsible for protecting your UserID, password and Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You agree to: (a) immediately notify Synchroteam of any unauthorized use of your UserID, password and/or Account, and/or any other breach of security, and (b) ensure that you log out of your Account at the end of each session.

The Site and App are designed to protect the privacy of your name, address, e-mail and any other information you provide us. Synchroteam is committed to data security with respect to information collected on our Site or through our App. It is our practice to contact users if a problem should arise with your purchase of the Service or if we need to send you a normal business communication.


The Site, Service, and App are meant for adults. We do not collect personal information from any person that we know to be under the age of thirteen (13) without permission from a parent or guardian. Specifically, the Site, Service, and App are not intended or designed to attract children under the age of thirteen (13). You affirm that you are more than eighteen (18) years of age, or an emancipated minor, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Privacy Policy, and to abide by and comply with this Privacy Policy.


You have the right to access, update and correct factual inaccuracies in personally identifiable information that we collect through the Site and the App, subject to certain exceptions. To do so, you should log into your Account or you may e-mail us at To help protect your privacy and the security of your personally identifiable information, we will take reasonable steps to verify your identity before granting access.

When you download the App, you may be able to manage how your mobile device shares certain information with us by adjusting your mobile device's privacy or security settings. In particular, you may elect whether to share location information with our App to access the mobile App's location based services.


Because the Site can be accessed around the world, the information that we collect may be made available to our affiliates, subsidiaries and clients worldwide. For those users visiting us from the European Union, please note that Synchroteam may transfer your personally identifiable data outside the European Union for use for any of the purposes described above. By using the Site and providing Synchroteam with your personal data, you consent to such transfer of your personal data.


The Site may contain links to various websites. Synchroteam is not and cannot be responsible for the privacy practices or the content of any of those websites. Other than under agreements with certain reputable organizations and companies, and except for third party service providers whose services you voluntarily elect to utilize, we do not share any of the personal information that you provide to us with any of the websites to which the Site links, although we may share aggregate, non-personally identifiable data with those other websites. Please check with those websites in order to determine their privacy policies and your rights under them.


This Privacy Policy will be governed by the laws of the State of Florida and the United States of America without regard to the principles of conflicts of law. By using or accessing the Site or the App or using the Service, you agree that any action at law or in equity arising out of or relating to your use of the Site, the App, the Service or this Privacy Policy will be filed only in the state or federal courts sitting in Miami-Dade County, Florida, and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action.


Synchroteam may update this Privacy Policy from time to time. You can review the most current version of this Privacy Policy at any time at Your continued use of the Site, Service and/or App constitutes your agreement to be bound by such changes to the Privacy Policy. Your only remedy, if you do not accept the terms of this Privacy Policy, is to discontinue use of the Site, Service and App.


Synchroteam may assign or transfer this Privacy Policy, and your Account and related information and data, to any person or entity that acquires or is merged with Synchroteam. We cannot make any representations regarding the use or transfer of your information that we may have in the event of our bankruptcy, reorganization, insolvency, receivership or an assignment for the benefit of creditors, and you expressly agree and consent to the use and/or transfer of your information in connection with a sale or transfer of some or all of our assets in any of the situations described above.


When you access and use the Service, the Site or the App, you are subject to the Synchroteam Terms and Conditions.


By using the Site, Service, and/or App, you consent to the collection and use of information by us as specified above or as we otherwise see fit unless you inform us otherwise by means of the procedure described below. If we decide to change this Privacy Policy, we will make an effort to post those changes on this page so that you will always be able to understand what information we collect, how we use that information and under what circumstances we may disclose that information to others. We may use comments, information or feedback that you may submit in any manner that we may choose without notice or compensation to you.

If you have additional questions or comments of any kind, if you see anything on the Site, Service and/or App that you think is inappropriate or if you would like to have any or all of your personal information withheld from third party organizations and companies and/or from third party service providers, please let us know by e-mailing us at or by sending your comments or requests to:

Synchroteam Inc.
117 NE 1st Ave
Miami, FL 33132

Attn: Customer Care – Website Issues
(855) 809-6200

Copyright © 2016 Synchroteam Inc. All Rights Reserved.

EFFECTIVE AS OF: December 15, 2011
LAST UPDATED: December 12, 2017