When you register for a Synchroteam Mobile Collaboration Solution Account (an "Account"), you can be certain that we have implemented comprehensive security practices to ensure that only you and those people you provide authorized access to can see your account.
When you register for the Service, we ask for information such as your name, company name and address, e-mail address, credit or debit card information, or other payment details. If you sign up for the 14-day free trial account, you are not required to enter your payment information until you decide to continue with a paid plan. You will find below all the categories of Personal Data that are collected by Synchroteam when you fill forms on the Site or when you communicate Data to Synchroteam, for example by email or by other means of communication made available on this website:
|Identification and contact data||Data relating to professional life||Generic Data||Communication Data|
|Company||Number of users selected and their distribution
|Subject-matter and content of the message
Technical problems encountered
|Processing carried out to perform a contract with you or to perform pre-contractual measures requested by yout||
|Processing based on your prior and express consent|
What is a Cookie?
A Cookie contains information about the user’s browsing on the website visited. A cookie is a text file recorded in a specific space on the hard disk of the user’s terminal (computer, tablet, smartphone...), when the user consults a website. A unique identifier is attached to the cookie which is transmitted by the server of the website to the browser used by the user. This unique identifier allows the website to identify the user's terminal where the cookie is stored. This identification will only be allowed during the retention period of the cookie. The internet browser manages cookies in the user’s terminal because the browser receives the order from the server to record cookies. Therefore, the browser will record or control cookies according to the user’s preferences. Cookies enable websites to function or allow them to be more efficient, the user’s browsing will be facilitated. Cookies may also provide information to website owners such as statistics or audience measurements.
Synchroteam may obtain non-individualized, generic information about you when you use the Site and/or the App. This may include your IP address, Unique Device Identifier ("UDI") and arrival time. The UDI reveals nothing personal about the user other than the UDI from which the user has accessed the Site. We may use this information to examine our traffic in the aggregate, but do not collect and evaluate this information for individuals. For instance, we collect information on the number of visits on our Site, the number of pages consulted, the experience of the user on the Site, the contents consulted, the time you spent on the Site, the browser you used, etc. Thanks to these statistics, Synchroteam will be able to improve the usability and the functioning of the Site and adapt its Site to the various terminal that may be used by users (computer, tablet, smartphone, etc.). To measure interactions on its Site, Synchroteam uses Google Analystics’ service which allows Synchroteam to obtain statistical data.
When you visit the Site or use the App or Service, we use session "cookies" – a piece of information stored on your computer – to allow the Site, App or Service to uniquely identify your browser while you are logged in and to enable Synchroteam to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. Synchroteam uses persistent cookies that only Synchroteam can read and use, to identify you as a Synchroteam customer and make it easier for you to log in to the Service. Users who disable their web browsers' ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.
The Site may also contain electronic images known as Web Beacons (sometimes referred to as "clear gifs"). Web Beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides. These Web Beacons do not carry any personally identifiable information and are only used to track usage of the Site and activities associated with the Site.
What type of cookies are used on Synchroteam’s Site?
Cookies for audience measurements
These cookies allow Synchroteam to make statistics on visits of its Site.
|Google Analytics||_utma||Audience measurements||One (1) month|
These cookies are used to allow you to facilitate your visit on the Site and are necessary to use our Service.
|Synchroteam APP||ASP.NET_SessionId||Session IDbr||Sixty (60) minutes|
|Synchroteam APP||.ASPXAUTH||Authentification Cookie||Sixty (60) minutes|
|Synchroteam Web||Session||Session Cookie||Twenty (20) minutes|
|Synchroteam Web||Olark||Customer Chat Client Cookie||Twenty (20) minutes|
How you may express your preferences regarding cookies?
You can modify the setting of cookies via your browser. To do so, you can go to the "help" button in your browser and follow the instructions indicated to manage your cookies. The following links will allow you to know how to set your cookies for each browser:
Synchroteam uses a third-party intermediary to manage credit card and debit card processing, and may partner with other service providers if you choose to make purchases using PayPal, Google Wallet or Apple Pay. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of payment processing on Synchroteam's behalf and as permitted by their respective privacy policies.
Synchroteam may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of Synchroteam and the authorized third parties referred to here. Although Synchroteam owns the software, code, databases and all rights to the App, you retain all rights to your data.
Synchroteam will also transmit Personal Data to its subsidiary.
The Site may also link to other websites and contain advertisements of third parties. We are not and cannot be responsible for the privacy policies of those websites of third parties or for how they treat information (including, but not limited, to personally identifiable information) about their users.
We also reserve the right to transfer your information in connection with the sale or other disposition of all or part of our business and/or assets, as further set forth in the "Business Transactions" section.
Synchroteam maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provide authorized access. However, we do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception, or error.
For certain features available through the Site and the App, we may require the use of encryption technologies provided for your protection and/or your use of a UserID and password after setting up an Account. We use reasonable precautions to protect the privacy of your UserID, password and Account information by utilizing an SSL connection. Accordingly, your UserID, password and Account information are encrypted using an SSL connection and are not expected to be read in an intelligible form as they travel to the Site. You, however, are ultimately responsible for protecting your UserID, password and Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You agree to: (a) immediately notify Synchroteam of any unauthorized use of your UserID, password and/or Account, and/or any other breach of security, and (b) ensure that you log out of your Account at the end of each session.
The Site and App are designed to protect the privacy of your name, address, e-mail and any other information you provide us. Synchroteam is committed to data security with respect to information collected on our Site or through our App. It is our practice to contact users if a problem should arise with your purchase of the Service or if we need to send you a normal business communication.
In accordance with the General Data Protection Regulation (GDPR) you have, at any time:
Furthermore, when you have consented to the processing of your personal data, i.e. for the sending of newsletters and/or promotional emails, you may withdraw your consent at any time in order to stop such processing of your personal data. You can withdraw your consent by sending a request to the addresses listed below or by clicking on the unsubscribe link in the email sent by Synchroteam. Such withdrawal of consent shall not affect the lawfulness of the processing carried out prior to the withdrawal.
These rights can be exercised by sending:
To help protect your privacy and the security of your personally identifiable information, we will take reasonable steps to verify your identity before granting access.
When you download the App, you may be able to manage how your mobile device shares certain information with us by adjusting your mobile device's privacy or security settings. In particular, you may elect whether to share location information with our App to access the mobile App's location based services.
Because the Site can be accessed around the world, the information that we collect may be made available to our affiliates, subsidiaries and clients worldwide. For those users visiting us from the European Union, please note that Synchroteam may transfer your personally identifiable data outside the European Union for use for any of the purposes described above. By using the Site and providing Synchroteam with your personal data, you consent to such transfer of your personal data.
Synchroteam will transmit Personal Data to it subsidiary located in the United Sates. There is a partial adequacy decision of the European Commission for data transfers to the United States under the Privacy Shield. As Synchroteam's subsidiary does not adhere to the Privacy Shield, data transfers are covered by standard contractual clauses issued by the European Commission and concluded between Synchroteam and its subsidiary.
You can request a copy of these standard contractual clauses by sending a request:
Synchroteam may also transfer data to the United States when it discloses data to providers of services in connection with the Site. These providers adhere to the Privacy Shield and therefore fall within the scope of the European Commission's adequacy decision.
Personal data collected by SYNCHROTEAM through this Site for:
If you have any questions about Synchroteam's collection or processing of Personal Data, you can send a request to Synchroteam's Data Protection Officer (DPO) at the following address firstname.lastname@example.org
You may also send a complaint about the way Synchroteam collects and uses Personal data to your local supervisory authority competent for Data Protection matters.
The Site may contain links to various websites. Synchroteam is not and cannot be responsible for the privacy practices or the content of any of those websites. Other than under agreements with certain reputable organizations and companies, and except for third party service providers whose services you voluntarily elect to utilize, we do not share any of the personal information that you provide to us with any of the websites to which the Site links, although we may share aggregate, non-personally identifiable data with those other websites. Please check with those websites in order to determine their privacy policies and your rights under them.
When you access and use the Service, the Site or the App, you are subject to the Synchroteam Terms and Conditions.
If you have additional questions or comments of any kind, if you see anything on the Site, Service and/or App that you think is inappropriate or if you would like to have any or all of your personal information withheld from third party organizations and companies and/or from third party service providers, please let us know by e-mailing us at email@example.com or by sending your comments or requests to: