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Don’t let smartphones diminish field service productivity

Field service productivity has seen a huge boost with the growth of FSM software. Being connected makes everything easier – dispatch software makes scheduling jobs more efficient while GPS mapping services mean you know where everyone is, and can attend the next customer as quickly as possible. For the technician in the field, being connected to headquarters through the cloud means much less paperwork and easier management of jobs throughout the day.

Mobility has clearly been a revolution in field services, meaning your techs are never stranded without the knowledge they need, their schedules are optimized, and customers are getting faster service.

Always connected can cause problems for field service productivity

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Field service security keeps customers happy

As field services are using more and more cloud-based technology and cloud/mobile hybrids like Synchroteam, it’s essential that employees take security seriously. Field service software is secure, but people are still an essential part of the system. It makes sense to ensure they’re not the weakest link. Continue reading

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Connected Cars: Driving the Future of Field Service?

Connected cars caused a stir at this year’s Mobile World Congress in Barcelona, but what exactly are connected cars, and how could they affect the future of field service?

Connected cars were big news at MWC this year

Mobile World Congress 2016

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Customer experience in field service

Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with a new buzzword: “customer experience”. Continue reading

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Map view dispatch: Manage techs by the map

One of the greatest advantages of field service embracing technology to aid workforce management is the use of what’s known as map view dispatch – in other words, the ability to see and manage all of your technicians and jobs on a digital map. It sounds simple, doesn’t it? Yet map view dispatch transforms scheduling from a task done with clipboards and post-it notes into an easy, efficient, time and money saving process. The technology that underpins it all is geolocation. Continue reading

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Field service: what’s new in cutting-edge tech?

2015 was a huge year for technology: smart watches brought wearable tech to the mass market; fitness bracelets got people hooked on activity tracking; drones took off commercially in a big way, and virtual reality headsets became, well, realer than ever. But how will all this cutting edge tech affect mobile workforce management in 2016? Continue reading

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Synchroteam 4.0 – the same tool, just better!

Happy 2016! New year, new features for our unique field service scheduling software. That’s how the saying goes, right?!

In case we’ve lost you already, we’re talking about Synchroteam 4.0, the brand new version of our cloud-based scheduling tool, which we launched this month (hooray! *clink*). Continue reading

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Surviving the holidays: 7 easy tweaks for ultimate calm

The holidays are coming! Yay! Personally, it’s my favorite time of year, but I’ve worked in enough offices to know that it can often be a source of worry for those who have to keep everything together over the Christmas and New Year period.

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A new website for Synchroteam.com!

You know how most people make changes as part of their new year resolution? Well, here at Synchroteam we’ve gotten a head start.

First we got a shiny new office in Paris, then we set up an entirely new base in Miami. To make sure 2015 goes out in style, we’ve topped it all off with a bright, usable new version of our website, so that you have an even easier time finding what you need.

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5 excellent books, 5 opportunities to improve your business

The year is drawing to a close. 2015 was great for business books and ever hopeful that

A relaxing fire

Sit down by the fire and get stuck into these great business books

you’ll get some down time over the upcoming festive season, I’ve lined up 5 of the best books for field service professionals. So sit down with a glass of eggnog, put your feet up, and grab one of these books – in 2016, your service business will thank you for it.

5 inspiring books for field service professionals

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

If you’re in the service business, you’ll know Heskett, Sasser, and Schlesinger, the pioneers of service industry innovation. Luckily for us, they released “What Great Service Leaders Know and Do” in 2015 to revisit their principles in the light of our new business reality; technology, social media, personalization and big data. In other words, they take all of the new concepts floating around field service and break them down with a service provider focus. It’s not a light read, but if you’re in a leadership position in a service company, it’s your business to read it from front to back.
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