Chances are, your field service business has been cutting down on paper – either on purpose or gradually – for a while now. But what if I told you that it wasn’t just the way field service is going these days, but a natural cultural change to data management and something your business really needs to get behind? Continue reading
As field services are using more and more cloud-based technology and cloud/mobile hybrids like Synchroteam, it’s essential that employees take security seriously. Field service software is secure, but people are still an essential part of the system. It makes sense to ensure they’re not the weakest link. Continue reading
Connected cars caused a stir at this year’s Mobile World Congress in Barcelona, but what exactly are connected cars, and how could they affect the future of field service?
Mobile World Congress 2016
Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with a new buzzword: “customer experience”. Continue reading
One of the greatest advantages of field service embracing technology to aid workforce management is the use of what’s known as map view dispatch – in other words, the ability to see and manage all of your technicians and jobs on a digital map. It sounds simple, doesn’t it? Yet map view dispatch transforms scheduling from a task done with clipboards and post-it notes into an easy, efficient, time and money saving process. The technology that underpins it all is geolocation. Continue reading
2015 was a huge year for technology: smart watches brought wearable tech to the mass market; fitness bracelets got people hooked on activity tracking; drones took off commercially in a big way, and virtual reality headsets became, well, realer than ever. But how will all this cutting edge tech affect mobile workforce management in 2016? Continue reading
Happy 2016! New year, new features for our unique field service scheduling software. That’s how the saying goes, right?!
In case we’ve lost you already, we’re talking about Synchroteam 4.0, the brand new version of our cloud-based scheduling tool, which we launched this month (hooray! *clink*). Continue reading
The holidays are coming! Yay! Personally, it’s my favorite time of year, but I’ve worked in enough offices to know that it can often be a source of worry for those who have to keep everything together over the Christmas and New Year period.
You know how most people make changes as part of their new year resolution? Well, here at Synchroteam we’ve gotten a head start.
First we got a shiny new office in Paris, then we set up an entirely new base in Miami. To make sure 2015 goes out in style, we’ve topped it all off with a bright, usable new version of our website, so that you have an even easier time finding what you need.