Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with a new buzzword: “customer experience”. Continue reading
One of the greatest advantages of field service embracing technology to aid workforce management is the use of what’s known as map view dispatch – in other words, the ability to see and manage all of your technicians and jobs on a digital map. It sounds simple, doesn’t it? Yet map view dispatch transforms scheduling from a task done with clipboards and post-it notes into an easy, efficient, time and money saving process. The technology that underpins it all is geolocation. Continue reading
2015 was a huge year for technology: smart watches brought wearable tech to the mass market; fitness bracelets got people hooked on activity tracking; drones took off commercially in a big way, and virtual reality headsets became, well, realer than ever. But how will all this cutting edge tech affect mobile workforce management in 2016? Continue reading
Happy 2016! New year, new features for our unique field service scheduling software. That’s how the saying goes, right?!
In case we’ve lost you already, we’re talking about Synchroteam 4.0, the brand new version of our cloud-based scheduling tool, which we launched this month (hooray! *clink*). Continue reading
The holidays are coming! Yay! Personally, it’s my favorite time of year, but I’ve worked in enough offices to know that it can often be a source of worry for those who have to keep everything together over the Christmas and New Year period.
You know how most people make changes as part of their new year resolution? Well, here at Synchroteam we’ve gotten a head start.
First we got a shiny new office in Paris, then we set up an entirely new base in Miami. To make sure 2015 goes out in style, we’ve topped it all off with a bright, usable new version of our website, so that you have an even easier time finding what you need.
The year is drawing to a close. 2015 was great for business books and ever hopeful that
Sit down by the fire and get stuck into these great business books
you’ll get some down time over the upcoming festive season, I’ve lined up 5 of the best books for field service professionals. So sit down with a glass of eggnog, put your feet up, and grab one of these books – in 2016, your service business will thank you for it.
5 inspiring books for field service professionals
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
If you’re in the service business, you’ll know Heskett, Sasser, and Schlesinger, the pioneers of service industry innovation. Luckily for us, they released “What Great Service Leaders Know and Do” in 2015 to revisit their principles in the light of our new business reality; technology, social media, personalization and big data. In other words, they take all of the new concepts floating around field service and break them down with a service provider focus. It’s not a light read, but if you’re in a leadership position in a service company, it’s your business to read it from front to back.
If you’ve noticed that François and Olivier have a great suntan these days, it’s because the guys have been spending time somewhere that makes me very, very jealous.
Miami Beach, the (beautiful) new home of Synchroteam Corp.
Synchroteam Corp. has found a new home – in Miami, Florida!
By the end of 2015, we’ll have opened a new office in Miami Beach, just a block away from the Miami Beach Convention centre. We’re really excited about this new chapter in the Synchroteam story. The company started out 15 years ago in France, and since then, we’ve grown into the number 1 cloud based field service tool on the market.
– or how not to let your field service automation problems bite you in the butt!
We’re big fans of automation here at Synchroteam. Just as well really, since Synchroteam is a field service automation solution (and you can try it here!). But fans as we are, even we have to admit that automation needs to be handled with care.
First things first. Always remember:
- Automation’s not a cure all – it’s a tool
- Automation’s not the end goal – it’s part of the process
- Automation’s not designed to replace the human touch – it’s designed to enhance it