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Customer experience in field service

Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with a new buzzword: “customer experience”. Continue reading

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Map view dispatch: Manage techs by the map

One of the greatest advantages of field service embracing technology to aid workforce management is the use of what’s known as map view dispatch – in other words, the ability to see and manage all of your technicians and jobs on a digital map. It sounds simple, doesn’t it? Yet map view dispatch transforms scheduling from a task done with clipboards and post-it notes into an easy, efficient, time and money saving process. The technology that underpins it all is geolocation. Continue reading

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Field service: what’s new in cutting-edge tech?

2015 was a huge year for technology: smart watches brought wearable tech to the mass market; fitness bracelets got people hooked on activity tracking; drones took off commercially in a big way, and virtual reality headsets became, well, realer than ever. But how will all this cutting edge tech affect mobile workforce management in 2016? Continue reading

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Synchroteam 4.0 – the same tool, just better!

Happy 2016! New year, new features for our unique field service scheduling software. That’s how the saying goes, right?!

In case we’ve lost you already, we’re talking about Synchroteam 4.0, the brand new version of our cloud-based scheduling tool, which we launched this month (hooray! *clink*). Continue reading

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Surviving the holidays: 7 easy tweaks for ultimate calm

The holidays are coming! Yay! Personally, it’s my favorite time of year, but I’ve worked in enough offices to know that it can often be a source of worry for those who have to keep everything together over the Christmas and New Year period.

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A new website for Synchroteam.com!

You know how most people make changes as part of their new year resolution? Well, here at Synchroteam we’ve gotten a head start.

First we got a shiny new office in Paris, then we set up an entirely new base in Miami. To make sure 2015 goes out in style, we’ve topped it all off with a bright, usable new version of our website, so that you have an even easier time finding what you need.

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5 excellent books, 5 opportunities to improve your business

The year is drawing to a close. 2015 was great for business books and ever hopeful that

A relaxing fire

Sit down by the fire and get stuck into these great business books

you’ll get some down time over the upcoming festive season, I’ve lined up 5 of the best books for field service professionals. So sit down with a glass of eggnog, put your feet up, and grab one of these books – in 2016, your service business will thank you for it.

5 inspiring books for field service professionals

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

If you’re in the service business, you’ll know Heskett, Sasser, and Schlesinger, the pioneers of service industry innovation. Luckily for us, they released “What Great Service Leaders Know and Do” in 2015 to revisit their principles in the light of our new business reality; technology, social media, personalization and big data. In other words, they take all of the new concepts floating around field service and break them down with a service provider focus. It’s not a light read, but if you’re in a leadership position in a service company, it’s your business to read it from front to back.
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Synchroteam Corp. debuts in Miami!

If you’ve noticed that François and Olivier have a great suntan these days, it’s because the guys have been spending time somewhere that makes me very, very jealous.

South Beach Miami

Miami Beach, the (beautiful) new home of Synchroteam Corp.

Synchroteam Corp. has found a new home – in Miami, Florida!

By the end of 2015, we’ll have opened a new office in Miami Beach, just a block away from the Miami Beach Convention centre. We’re really excited about this new chapter in the Synchroteam story. The company started out 15 years ago in France, and since then, we’ve grown into the number 1 cloud based field service tool on the market.

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Field service: sexing up your “boring” business!

Are you ready to bring sexy back to the plumbing business? No? Good! Yes, it might have been misleading, but I just used the word sexy to grab your attention. Let’s face it, most field service businesses aren’t, but that’s ok!

Attempts to sex up “boring businesses” usually ends in disaster, and the ones that succeed in grabbing attention really only manage it through comedy (difficult!) or derision (embarrassing!). You and I know that field service businesses aren’t really boring, but when you don’t have a shiny product or exotic service, it can be a hard sell.

So why are we even talking? Well, I’m here today to tell you that helping your field service company grab your potential visitor’s attention doesn’t mean you have to resort to cheap gimmicks. Likewise, because your industry is a little more…pedestrian, it doesn’t mean that you have to be a boring business either.

I’ll let you in on a secret I’ve learned in my years in digital marketing: eye-candy is nice, but killer info is truly captivating.

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When good automation goes bad…

– or how not to let your field service automation problems bite you in the butt!

We’re big fans of automation here at Synchroteam. Just as well really, since Synchroteam is a field service automation solution (and you can try it here!). But fans as we are, even we have to admit that automation needs to be handled with care.

First things first. Always remember:

  • Automation’s not a cure all – it’s a tool
  • Automation’s not the end goal – it’s part of the process
  • Automation’s not designed to replace the human touch – it’s designed to enhance it

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