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3 mistakes every maintenance company makes

When you think about the net value of clients in your maintenance company, it really makes you stop and consider the image you’re presenting of your HVAC business, and how it works in order to attract (and most importantly, retain!) new customers.

However, all companies make mistakes in this area, and your maintenance company is no exception. Whether it’s the lack of a proper marketing campaign or the poor training of your technicians, you’re bound to make mistakes along your career as HVAC manager. Here are the most common ones.

3 mistakes every maintenance company makes

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Field service management software: trends in 2019

In the field service management software area there is a high demand for professionalism, efficiency at work and quality in customer service. With those ever increasing demands, field service management software must make an effort to keep up with the upcoming trends, with new tools and versions (such as Synchroteam 50!) that will help you accomplish all of your goals.

In 2019, field service management software will keep up its trend towards mobile, with more and more companies using mobile clients and Internet to develop their business. It will also be necessary to adopt new tools with which to expand the number of service calls, or integrate other systems such as a CRM unit or an accounting tool.

Field service management software: trends in 2019

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New Synchroteam 50 released – now with real time notifications

One of the key elements in any field service business is the ability to keep in touch with customers. Communication contributes to creating trust between the company and the customer, and enables you to provide an even better service.

This is why in Synchroteam we’ve been working hard in the new version of our software, which is available for download right now. Synchroteam 50 now includes a new notification feature, with which you can send text messages (SMS) or automated email messages to your customers, and keep them informed about the status of their jobs.

New Synchroteam 50 released - now with real time notifications

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Customer support: 5 ways to create loyal customers

Customer support is one of the key elements in your company’s success, and it will still be in 2019. Creating loyal customers should always be among your new year’s resolutions for your business, because it’s something which all HVAC companies strive for, and what makes some of them stand out of the rest – and eventually attaining success. This is why we’ve asked ourselves what those companies do to bring customers back, again and again. How do they do it?

It’s surely an important question, and one that has already been addressed in many blog articles, even entire books! But this doesn’t mean we at Synchroteam can’t contribute with a few tips on how to improve your customer support. Here’s a list of ideas, some of them newer, some of them already known, but all of them perfectly useful when defining your business goals for the new year.

This time it should be you, not your competitors, the one who offers the best customer support service and creates that longed customer loyalty.

Customer support: 5 ways to create loyal customers

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Dispatch software and HVAC technicians

Dispatch software can be really helpful in managing your HVAC company, but there’s something it cannot replace: human interaction, that is, the relationship between your customers and the technicians in your team.

Thanks to the integration of technology in the HVAC field, technicians are now more ready than ever when it comes to go out in the field. Dispatch software lets them review your customer’s repair history, check who took over each task and even schedule preventive maintenance tasks to avoid further repairs in the future. Plus, all of the above can be done via a simple smartphone.

Technicians are also the face of your company before customers. They are the person your customers speak to, and the ones who take all the important decisions regarding each case. So, even if no kind of dispatch software (not even Synchroteam!) can replace the technician – customer interaction, they can help make your service faster and more effective. Therefore your customers are totally satisfied and will probably end up recommending your company to other people.

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Top 5 HVAC apps for your business

Nowadays you can find all sorts of apps, mainly in Google Play and App Store. And among them, obviously, you can also find HVAC apps.

Mobile applications can help you with everyday tasks, from the most mundane to the most complex ones. There are apps to manage personal expenses, to translate languages you don’t understand, some of them even help you create better habits and lead a more healthy life. And of course, there are also HVAC apps that have been especially designed to help you with all the tasks related to this line of work.

Top 5 HVAC apps for your business

In this article we’ve gathered a handful of HVAC apps, which in some cases haven’t been specifically created for this business area, but which can really help you achieve all your professional goals in a faster, easier way. Thus you can turn your smartphone into a powerful work tool with which to boost productivity and all the potential in your HVAC company.

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Field management software: 5 key points

There are many reasons why an HVAC company may decide to start using a field management software, such as Synchroteam, as part of their business strategy. These programs have a lot advantages, and in this article we’ll list a few of the most important ones..

Field management software: 5 key points

Better communication

One of the best features of field management software is that it gives you instant access to all the information you have stored about your customers. When you use field management software, all the workers in your company can access each customer’s job history in a couple of clicks: services, invoices and so on.
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The growth of the field service mobile app

How do you imagine the future of your HVAC business? You probably picture a totally digitalized company that can be fully controlled with a field service mobile app. An app that allows you to keep in touch with your technicians and access all the important information anytime, anywhere.

In recent years, the HVAC industry has gone through a major technological development, which can be seen especially in the digitalization of workflows and the adoption of a field service mobile app as a daily work tool. North America is currently leading this change, with other regions jumping on the wagon and following on. This trend is anything but surprising, if we take into account the advantages of this new work model.

field service mobile app

However, can a field service mobile app really change your business so much? Do they really deliver what they promise? In this article we’ll list their strong and weak points, and we’ll also analyze the possible future of technological developments in the field service industry.

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Dispatch software and the key elements of mobility

Now that we’re facing the arrival of hurricane Florence to the East coast in the United States, one can’t help but think about the importance of field service organizations and dispatch software when dealing with such a natural disaster. Many of these organizations are key in helping emergency services, for instance to regain access to previously blocked roads or enable a safe entry into damaged buildings.

In these situations, speed of response is vital. The more that emergency services can do in the first few hours immediately after the disaster, the higher the chance to increase survivor rates, to find them in time and save them. Also, it’s easier to start working on damaged structures and make them less dangerous for those who have survived.

Dispatch software and the key elements of mobility

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Field service scheduling software, a driving force in the field service industry

The field service industry will continue to grow at a steady pace in the following years, partly thanks to the usage of  field service scheduling software like Synchroteam, which enable field service companies like yours to automate many of the managing tasks you need to complete on a daily basis.

Field service scheduling software has played a key role in the last few years in the field service industry, and will keep doing so according to the most recent tendencies. This is mainly due to elements such as task automatization, and also the high degree of mobility provided by smartphones, tablets and other similar devices.

Field service scheduling software, a driving force in the field service industry

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