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New Synchroteam 50 released – now with real time notifications

Posted on November 27, 2018 by Elena Santos

One of the key elements in any field service business is the ability to keep in touch with customers. Communication contributes to creating trust between the company and the customer, and enables you to provide an even better service.

This is why in Synchroteam we’ve been working hard in the new version of our software, which is available for download right now. Synchroteam 50 now includes a new notification feature, with which you can send text messages (SMS) or automated email messages to your customers, and keep them informed about the status of their jobs.

New Synchroteam 50 released - now with real time notifications

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Customer support: 5 ways to create loyal customers

Posted on November 23, 2018 by Elena Santos

Customer support is one of the key elements in your company’s success, and it will still be in 2019. Creating loyal customers should always be among your new year’s resolutions for your business, because it’s something which all HVAC companies strive for, and what makes some of them stand out of the rest – and eventually attaining success. This is why we’ve asked ourselves what those companies do to bring customers back, again and again. How do they do it?

It’s surely an important question, and one that has already been addressed in many blog articles, even entire books! But this doesn’t mean we at Synchroteam can’t contribute with a few tips on how to improve your customer support. Here’s a list of ideas, some of them newer, some of them already known, but all of them perfectly useful when defining your business goals for the new year.

This time it should be you, not your competitors, the one who offers the best customer support service and creates that longed customer loyalty.

Customer support: 5 ways to create loyal customers

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Dispatch software and HVAC technicians

Posted on November 9, 2018 by Elena Santos

Dispatch software can be really helpful in managing your HVAC company, but there’s something it cannot replace: human interaction, that is, the relationship between your customers and the technicians in your team.

Thanks to the integration of technology in the HVAC field, technicians are now more ready than ever when it comes to go out in the field. Dispatch software lets them review your customer’s repair history, check who took over each task and even schedule preventive maintenance tasks to avoid further repairs in the future. Plus, all of the above can be done via a simple smartphone.

Technicians are also the face of your company before customers. They are the person your customers speak to, and the ones who take all the important decisions regarding each case. So, even if no kind of dispatch software (not even Synchroteam!) can replace the technician – customer interaction, they can help make your service faster and more effective. Therefore your customers are totally satisfied and will probably end up recommending your company to other people.

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Top 5 HVAC apps for your business

Posted on October 26, 2018 by Elena Santos

Nowadays you can find all sorts of apps, mainly in Google Play and App Store. And among them, obviously, you can also find HVAC apps.

Mobile applications can help you with everyday tasks, from the most mundane to the most complex ones. There are apps to manage personal expenses, to translate languages you don’t understand, some of them even help you create better habits and lead a more healthy life. And of course, there are also HVAC apps that have been especially designed to help you with all the tasks related to this line of work.

Top 5 HVAC apps for your business

In this article we’ve gathered a handful of HVAC apps, which in some cases haven’t been specifically created for this business area, but which can really help you achieve all your professional goals in a faster, easier way. Thus you can turn your smartphone into a powerful work tool with which to boost productivity and all the potential in your HVAC company.

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Field management software: 5 key points

Posted on October 12, 2018 by Elena Santos

There are many reasons why an HVAC company may decide to start using a field management software, such as Synchroteam, as part of their business strategy. These programs have a lot advantages, and in this article we’ll list a few of the most important ones..

Field management software: 5 key points

Better communication

One of the best features of field management software is that it gives you instant access to all the information you have stored about your customers. When you use field management software, all the workers in your company can access each customer’s job history in a couple of clicks: services, invoices and so on.
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The growth of the field service mobile app

Posted on September 28, 2018 by Elena Santos

How do you imagine the future of your HVAC business? You probably picture a totally digitalized company that can be fully controlled with a field service mobile app. An app that allows you to keep in touch with your technicians and access all the important information anytime, anywhere.

In recent years, the HVAC industry has gone through a major technological development, which can be seen especially in the digitalization of workflows and the adoption of a field service mobile app as a daily work tool. North America is currently leading this change, with other regions jumping on the wagon and following on. This trend is anything but surprising, if we take into account the advantages of this new work model.

field service mobile app

However, can a field service mobile app really change your business so much? Do they really deliver what they promise? In this article we’ll list their strong and weak points, and we’ll also analyze the possible future of technological developments in the field service industry.

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Dispatch software and the key elements of mobility

Posted on September 14, 2018 by Elena Santos

Now that we’re facing the arrival of hurricane Florence to the East coast in the United States, one can’t help but think about the importance of field service organizations and dispatch software when dealing with such a natural disaster. Many of these organizations are key in helping emergency services, for instance to regain access to previously blocked roads or enable a safe entry into damaged buildings.

In these situations, speed of response is vital. The more that emergency services can do in the first few hours immediately after the disaster, the higher the chance to increase survivor rates, to find them in time and save them. Also, it’s easier to start working on damaged structures and make them less dangerous for those who have survived.

Dispatch software and the key elements of mobility

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Field service scheduling software, a driving force in the field service industry

Posted on August 31, 2018 by Elena Santos

The field service industry will continue to grow at a steady pace in the following years, partly thanks to the usage of  field service scheduling software like Synchroteam, which enable field service companies like yours to automate many of the managing tasks you need to complete on a daily basis.

Field service scheduling software has played a key role in the last few years in the field service industry, and will keep doing so according to the most recent tendencies. This is mainly due to elements such as task automatization, and also the high degree of mobility provided by smartphones, tablets and other similar devices.

Field service scheduling software, a driving force in the field service industry

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Running a field service management company? Here’s how to get free advertisement

Posted on August 16, 2018 by Elena Santos

Any company that wants to succeed must stay in the public eye for as long as possible. In the end, whether it’s a field service management company or any other type of business, a company needs its brand to be well-known – and the traditional way to achieve this is advertisement and marketing campaigns.

Now, what if you’re not a giant like Apple or Coca-Cola, and your advertisement budget is a bit too small? The lack of investment in marketing is a real issue for any field service management company, especially if we take into account the ever-growing competence and the difficulty to stand out above the others.

So if you want your brand to be known, no matter if you have the means or not to achieve it, it’s still a good idea to try out new ways to get more publicity for your field service management company… and even more if they’re free! In this article we’ll suggest a few.

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The perfect website for your field service company

Posted on July 27, 2018 by Elena Santos

If you’re thinking about how to make your field service company grow, let us give you some advice: don’t stick to traditional marketing methods. There’s a tool with which you’ll be able to reach thousands of people anytime, anywhere: a website!

A while ago we already said that having a website was a really good idea for your field service company. Today, we’ll go over several important elements you must take into account to create a functional, convenient, informative website that helps you grow your business.

What makes a website successful? What must-haves does your HVAC company website need? In order to answer these and other questions, we’ve created a list with 5 key points. Don’t miss it!

The perfect website for your field service company

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