In this blog we usually talk about the different ways technology can help you with your field service company. From social media to field service software like Synchroteam, technology can make a difference in your business. However, in the last few weeks the world is facing an unprecedented crisis caused by COVID-19… and everyone must make the appropriate changes to adapt to this new situation.
This means that, instead of talking about how you can keep your field service company running with the help of technology, we need to think how to basically keep the world running during this COVID-19 crisis.
For a field service business, this is quite the task. Being by nature the kind of work that requires moving around a lot, you need to take certain important considerations into account. In other words, you must adapt your business to the current situation – with no plans or blueprints for orientation at all.
With this in mind, here are a few tips that can help you ensure the safety and health of your teams and customers while maintaining your field service company up and running during the battle against COVID-19.
It’s everywhere these days – and we’re not referring just to news outlets and social media platforms. Coronavirus is not a just a public health risk anymore. It’s responsible for manufacturing shutdowns, event cancellations and heavy fluctuations in the stock market. All of which, in turn, can have a negative effect on the field service area.
In fact, the harsh reality for field service professionals is that they must make a few necessary adjustments in order to overcome new business challenges created by coronavirus. As temporal shutdowns impact the availability of resources, field service companies will have to change the way they work with inventory management, service pricing and customer support.
Amidst the current situation of confusion about the full extent of the impact caused by the coronavirus outbreak, it’s important to make those adjustments as soon as possible and start acting now. Only with a quick, accurate response will field service pros hopefully soften the economic blow on their business. And here are five tips to get you started!
Have you heard about The 7 Habits of Highly Effective People? You probably have, because this book by Stephen Covey has sold more than 25 million copies worldwide since it was first published back in 1989. But why are we talking about books in a field service blog? Because it turns out that many of the ideas provided by Covey can be translated into the field service area.
So let’s take those seven basic points developed by Covey, and apply them to the most important elements in any field service organization. You’ll be surprised at how much you can improve with just a slight change in your mindset.
What is team routing, exactly? Well, imagine you’re in charge of a field service company (easy to picture, I guess), When you’re in this position, your success depends on several key elements. For starters, you need a team of highly skilled technicians who can work efficiently with professional results. You also need to have a minimum stock of common parts, and a fleet of company vehicles. Not to mention the necessary organizational skills to keep the company up and running – and eventually, turning a profit!
It may sound simple, like a set of basic skills, but the truth is that sometimes it’s harder than it looks. And the one thing that helps you put everything together and achieve success is, precisely, team routing.
By planning the routes your technicians will follow during the day, you help them complete more jobs in less time. Also, it’s a great way to make sure you waste no extra fuel and time in crossing the town from one side to the other and back again.
Here’s a few tips and tech tools that can help you optimize your team routing and therefore increase efficiency in your field service company.
Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go back to basics.
Surely modern communication systems enable you to keep in touch with your customers more easily. What’s more, field service software like Synchroteam can be a real asset when thriving to provide the best customer experience. However, it could also be fun if this year you chose a few, say, different ways to connect with your customers and build better relationships with them.
Here’s a few ideas to inspire you to achieve excellent customer experience in 2020!
From upcoming cutting-edge technology and growing customer expectations, to new service delivery models and an evolving workforce, surely there are many important changes and field service trends coming to the industry in this year.
And in order to stay ahead of competitors, one needs to be flexible, anticipate customer needs and adapt to new times and new technologies.
Here are the main trends that we expect to rule the industry of field service in the next few months.
Field service trends in 2020
In today’s world, customers are not familiar with the concept of waiting. The immediacy of technology has spoiled them, and they’re used to obtaining what they want or they need right now. And of course, the same applies to customer support in field service. In fact, 66% of customers feel that valuing their time is the most important thing a company can do to provide them with good online customer experience.
Customers who get in touch with you don’t want to be put on hold or transferred from one agent to another, having to explain their issue a dozen different times. Essentially, when these people contact customer support in field service, they want their problem to be solved as quickly as possible, and with minimum or no effort from their side.
So in order to meet these high expectations, you need to be constantly investing in research and development, and find the best digital solutions to provide the best customer support in field service. One of them is probably a live chat platform, and here’s why.
We’re reaching the end of December, and this means another 12 months are already officially in your field service business books. Remaining in the market for a whole year is already a victory, but besides profits, there are other ways to evaluate the success of your company during the last 12 months.
In this article we’ll go over a few different ways you can use to review the results of your field service business during the last year, and also spot those areas that need improvement during the coming months. So besides gathering the books for taxes, it’s time for the yearly review!
When we approach the end of the year, we tend to ask ourselves the same questions: how will things go for my company? And, in the case of HVAC business, what obstacles will be waiting for me?
Firstly, let’s start with the good news: the HVAC business has a positive outlook.With the hot summers and freezing winters we’re having lately all across the country, it’s likely people will still need heating, ventilation and air conditioning services for a while. In fact, according to the Department of Labor, more than 46,000 new jobs will be created in this field in the next ten years.
Now, the not-so-good news: turns out there may not be enough workers to fill those jobs. At least, not skilled enough for this kind of position. And besides the limited workforce, there are other challenges coming up in 2020. As being aware of them is the best way to success, here’s what to expect in the HVAC business for next year!
How do you decide how much to charge for your services? This is probably one of the most complicated questions that field service companies need to answer. And in case that’s not enough, now you’ve got something else to take into consideration: HVAC flat rate.
At first, prices in the field service business were based on the popular T&M method (that is, time and materials used in the job). But times have changed! Technology now enables customers to do their little research beforehand, compare prices and ask for an upfront offer even before deciding to hire you.
So this is the kind of situation where establishing an HVAC flat rate makes sense. Let’s take a look at it and learn more about this new way to charge for your services.