One thing is clear: 2020 has totally changed the way field service companies work. And in turn, it has also had an impact on how you use HVAC field service software to help you manage your business.
In 2020, with many countries applying restrictions due to the pandemic, customers expect all processes in field service to be safe. Contactless operations have become the standard. Field technicians need to make sure they have all the tools they need with themselves, to avoid extra trips to the office. And the staff back at the office are mostly working now… from home.
With this current situation, what can we expect from 2021 in the field service industry? Most importantly, how can HVAC field service software help? Here are three top predictions for this year – three business opportunities your company should definitely take advantage of!