One thing is clear: 2020 has totally changed the way field service companies work. And in turn, it has also had an impact on how you use HVAC field service software to help you manage your business.
In 2020, with many countries applying restrictions due to the pandemic, customers expect all processes in field service to be safe. Contactless operations have become the standard. Field technicians need to make sure they have all the tools they need with themselves, to avoid extra trips to the office. And the staff back at the office are mostly working now… from home.
With this current situation, what can we expect from 2021 in the field service industry? Most importantly, how can HVAC field service software help? Here are three top predictions for this year – three business opportunities your company should definitely take advantage of!
As the owner of a field service company, you have many different responsibilities to attend every day. One of the most important ones is surely field service time tracking. That is, having a detailed overview of how your technicians spend their time while at work. But keeping track of this information is also very time consuming!
This is where a field service software solution such as Synchroteam can lend you a hand. Put simply, giving your workers the possibility to clock in, log in hours for each job and then clock out, all by themselves, can save you tons of time.
If you need more detailed time tracking information about your technicians, the best way is to build it into their usual workflow. Let’s see how!
Having a field service management app as part of the Synchroteam software solution has always been a priority in our team. The combination of a powerful field service management software with a handy mobile app helps increase work productivity. And this, in turn, has a positive impact on customer satisfaction and business revenue.
What are the main features in a field service management app? Which ones should you definitely consider when searching for one? Mobile apps can be a real asset in the field service business, but you also have to make sure you choose the perfect candidate, with the necessary features to cover your needs. Let’s take a look at what the right field service mobile app can do for your business!
When you think about field service companies, you probably picture a technician coming home to install or fix something. After all, field technicians are the visible face of their companies. But we’re in the middle of a pandemic, and that has changed everything. Now it’s time to overcome difficulties, update old procedures and adapt to new times. Luckily for you, dispatch software is here to help!
COVID-19 has brought unprecedented challenging times to the ever-changing business of field service companies. This means that the competition to provide the best customer experience is even stronger now.
No field service management tool is complete without mobile field service software. That is, the ability to use your field service application on the go, either on your tablet or your smartphone. That’s why here at Synchroteam we offer a mobile app since day one, so that you can keep productivity up anytime, anywhere.
Using mobile field service software helps reduce multiple visits to the same customer, because the field technicians have everything they need at their fingertips: customer’s repair history, tracking of parts and inventory, and any other documentation they may need on the spot.
With mobile field service apps there’s no need for paperwork, the staff back at the office is keep up to date in real time, and the field technicians have everything they need in a small device in their pocket.
Increasing efficiency and productivity is an important challenge for many field service managers. Something in which field service management software can definitively lend a helping hand.
However, many field service industries are still struggling with inefficient schedules and routes. Technicians are not assigned on a current location basis, and may be sent to a job too far away – thus wasting time and fuel. Or maybe once the technician is already with the customer, but suddenly realize they don’t have the necessary equipment or paperwork. And finding a free slot to reschedule these jobs can be a nightmare for dispatchers.
Luckily, this is where field service management software comes in handy. Want to know how it can help you be more efficient, more productive and in turn, generate more revenue? Keep reading!
Adopting technology in any company is generally a good idea. Modern devices and software can help connect different departments in the office. They can also optimize workflows and processes. But these benefits, common to most businesses, can be especially fruitful when it comes to field service companies when they start using service dispatch software.
A good service dispatch software tool can help any field service business in many areas: from dispatching technicians to the field to collecting payments. Technology can be the perfect business partner in all daily activities. It’s also a great way to keep everyone connected, even when they’re out of the office.
Service dispatch software also helps you reduce costs. For instance, it finds the perfect route for technicians, so that the trips to a bunch of customers don’t take that much time and cost so much fuel. What’s more, if the service dispatch software app you choose has mobile support (like Synchroteam!) you could implement a BYOD policy in your company and allow your workers to install it on their devices. Thus you would be saving a considerable investment in new hardware. Not to mention the benefits service dispatch software brings to customer support.
After a few months living in the middle of the COVID-19 pandemic, an increasing number of field service companies have had to deal with major handicaps and disruptions. Most of these are linked to the service management software they use, mainly due to two reasons: either they need to start using one, or the program they use is already outdated.
Some field service companies still have to take the leap into the digital world. They’ve been using pen and paper up to now, but the major challenges brought by the pandemic have proved that this method is simply not enough. Other companies already use service management software, but their current application no longer provides them with all the tools and options they need.
If you find yourself in any of these cases, you’re probably wondering which new service management software you should choose. Well, you’re in the right place! In this article we’ll share 5 key points you need to take into consideration when buying the license for a service management software. Because choosing the right tool for the job will help you be more productive, increase efficiency and drive more revenue.
The COVID-19 pandemic is having a huge impact on every type of business. That, of course, also includes the field service industry. As part of the measures adopted to prevent the spread of the disease, many field service companies have encouraged their staff to work remotely. But how can you maintain an efficient scheduling optimization when half (or most!) of your team is working from home, and cannot report to headquarters?
Remote work deeply affects the kind of work that most field service companies do. Many of the dispatchers, assistants, accountants and other typically office-based personnel in field service are probably OK with working from home. Things change, however, when it comes to field technicians. Remote work is not a possibility for them. But even in that case, the decrease in customer calls means there’s simply not enough work for them to do.
Scheduling optimization in these cases is hard. So it’s time to get creative and put those spare hours to work! Grab all the projects and ideas you’re always leaving for another day, and get started on them. Don’t have any? Here’s a few suggestions for you.
When you decided to open your field service business, customer management wasn’t probably in your top priorities. Therefore, you didn’t take the time to search for, test and start using a field team management software tool. You just wanted to work, make your business grow, and yes, earn some money on the way.
However, you also probably found out that working in the field service business isn’t just knowing how to perform the most mechanical tasks of the trade. Customers do matter in your line of work (a lot!), and you must work hard in order to provide the best customer service you can. In fact, after just one negative experience with a company, up to 51% of customers say they would never do business with the same company again.
But an excellent level customer service is not easy to reach. It means answering the phone and/or emails, remembering all appointed jobs, following up on pending tasks, sending invoices on time, and a hundred other little things that don’t have much to do with, say, fixing an HVAC equipment. And of course, all of them with a smile!
Luckily for you, professional field team management software like Synchroteam can also help you with customer tasks: from scheduling jobs to billing, our tool guides you through every step of the way.