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Field service management: 3 things any mobile workforce can learn from it

Everyone seems to be obsessed with mobile work these days – including, of course, field service management companies. And when we say mobile work, we mean things such as working from home, being able to access work tools from any device, the BYOD (bring your own device) policies adopted by many companies and any other strategy that helps you change the traditional way of working at an office.

Technology has certainly changed the way we work nowadays. But the biggest challenge is yet to come: to change desk-bound employees into a fully mobile workforce.

Field service management: 3 things any mobile workforce can learn from it

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Field service: the gap between customers, competitors and service quality

You can find gaps in all professional fields. On one side you have the gap between field service companies, that is, between your own business and your direct competitors. This gap, obviously, should be as wide as possible, but with you on top of course! You should always try to achieve a position ahead of competitors, so the bigger that gap, the better.

But on the other side you have another gap: the one between field service companies and their customers. The case here is just the opposite: this gap should be as narrow as possible. That means you’re really close to your customers, you fully understand their situation, and therefore you can give them a better service, tailored to suit their needs. This will also, in the long run, help you lure more customers away from your competitors… and into your company.

Field service: the gap between customers, competitors and service quality

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Synchroteam Named Top 20 Field Service Management (FSM) Software

FSM - Most Affordable   FSM - Most User Friendly

 

 

 

 

 

 

Synchroteam has been named a Top 20 Field Service Management Software for both User-Friendliness and Affordability by Capterra. The independent assessments evaluate the accessibility of products based on overall usability, customer service, and user reviews. Value is determined by the standard features offered by a product, cost of these features, and customer reviews on feature fit, value, and quality.

By understanding the specific needs of the field service industry, Synchroteam has been able to create a product that is as accessible as it is valuable. “These reports are created to help field service management professionals find the best software to fit their needs. Synchroteam received perfect training and support scores while offering an intuitive workflow which allowed them to rank in the Top 20 Most Affordable FSM report and the Top 20 Most User-Friendly FSM report.” said Rachel Wille of Capterra, a trusted resource for field service management professionals.

Synchroteam is constantly learning and improving to ensure the fluidity and mobility of information within your company. Aimed to manage mobile employees in real-time, Synchroteam cloud-based software handles everything from customer management to invoicing and scheduling, workforce optimization, parts management, and real-time customer portal access. Founded on precision, commitment, understanding and friendliness, Synchroteam strives to provide a product that brings value to mobile-employees and their customers.


About Capterra: Capterra is the world’s leading free software discovery and reviews platform, where organizations of all types and sizes start their search. Founded in 1999, Capterra was acquired in 2015 by Gartner, Inc. Capterra.com features the largest online collection of software user reviews and research across hundreds of categories. Every year, Capterra helps millions of buyers find the right software solutions for their business.

The content for the Top 20 report is derived from independent research and user testing; end- user reviews and ratings; and vendor- supplied and publicly available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.  


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Time tracking, new module in Synchroteam

We all know that proper time tracking is very important in any company, and even more in field service companies. In this professional area optimizing time is key because there are many elements that could make things go wrong at the end of the day: job management in the office, team and technician trips, waiting times for customers, and so on.

This is why the new version of Synchroteam launching this week includes a new module that will surely help you day after day: time tracking. With this new feature you’ll have a more exhaustive view over time usage in your field service company, thanks to new tools to manage jobs, available both in the Synchroteam platform and the mobile app.

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Why service scheduling software is key for your company

Working in the field sector means that you must face some unique challenges – against which you can count on a good service scheduling software. In this post we’ll talk about the difficulties of managing daily tasks in your field service company, and also about possible ways to tackle them.

Why service scheduling software is key for your company

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Mobile field service: which is the best device?

When it comes to turn your team into a mobile field service company, there are a bunch of options to choose from. Whether it is an Android tablet or smartphone, an iPad or and iPhone, or even a laptop, the amount of devices available today in the market gives you enough freedom to find the best solution – the one that fits your company’s needs just right.

However, there’s no such thing as “one device for all“. Every field service company has its own needs and requirements. What is good for an HVAC company may not be enough for an IT maintenance service. Although adopting mobile field service in your company has a lot of advantages in work automatization and process efficiency, it’s definitely something you should think over before taking a final decision.

This post contains a list of a few basic points you should consider when choosing the right device for your workers – the one they’ll  use as a mobile field service team.

Mobile field service: which is the best device?

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GDPR – General Data Protection Regulation

General Data Protection Regulation

This post is intended to inform our European Union (EU) customers of the new rules about the protection of data imposed by the EU.

If your company is based in Europe, it is likely that you have heard about the upcoming changes to the protection of personal data in the form of the General Data Protection Regulation (GDPR).

The GDPR is European legislation that applies to organizations around the world that collect data on individuals from the EU, including those in the UK. This is an evolution of the existing EU data protection framework. In the coming weeks, we will give you more details on the measures we are implementing. To do this a new security section will be created on our support site.

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Field management and customer support

Last week we talked about New Year resolutions, and also about how to implement all necessary changes in your field management company to make those resolutions come true during 2018. Today we’ll focus on one of the most important areas for any company, no matter what industry they belong to – including field management, of course: Customer support.

The world has changed a lot (and quite fast, to be honest) in the last few years. Some businesses, however, claim they’ve been doing always the same, working the same way. But this is not true. Even if your company’s product remains the same, the way you work has changed, though you may not have noticed it. For starters, now smartphones and internet connectivity make work much more versatile. You have immediate access to information, anytime, anywhere. And let us not forget social media, which help you give a faster, closer and more efficient service to your customers.

Field management and customer support

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Make your field service company grow in 2018

Starting a new year often means leaving the past behind and making a fresh start. It’s a goof moment to think about everything you’ve learnt during the last twelve months, and apply that knowledge and expertise to the next twelve months. As a result of these considerations, one usually comes up with a bunch of New Year Resolutions: this is going to be the year I’ll quit smoking, I’ll go to the gym, I’ll spend more time with my kids, I’ll learn a new language…

Just as most of us make these traditional resolutions at this time of the year for ourselves, it’s also a good idea to apply the same consideration to your field service company. Think about your business’s trajectory over the last year, and envision the place where you’d like to be by the end of this year. Set new challenges for your company, and keep on growing to offer better services, reach a larger group of customers and of course, increase your benefits. But, how could you do that? How can you implement all necessary changes in your field service company to achieve all your goals for 2018?

Make your field service company grow in 2018

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Let field service software help you!

There are many reasons why an HVAC company may decide to include a field service software solution in their business strategy. Today, technology is helping in companies thrive in many different areas of industry and commerce, and the HVAC sector can be definitely included in this revolution.

Both your workers and customers can benefit from task automation, which enables technicians to complete jobs faster, and therefore helps you save time and money.

This article sums up some of the advantages your field service company can enjoy if you finally decide to adopt a field service software solution like Synchroteam for your daily workflow.

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