After a few months living in the middle of the COVID-19 pandemic, an increasing number of field service companies have had to deal with major handicaps and disruptions. Most of these are linked to the service management software they use, mainly due to two reasons: either they need to start using one, or the program they use is already outdated.
Some field service companies still have to take the leap into the digital world. They’ve been using pen and paper up to now, but the major challenges brought by the pandemic have proved that this method is simply not enough. Other companies already use service management software, but their current application no longer provides them with all the tools and options they need.
If you find yourself in any of these cases, you’re probably wondering which new service management software you should choose. Well, you’re in the right place! In this article we’ll share 5 key points you need to take into consideration when buying the license for a service management software. Because choosing the right tool for the job will help you be more productive, increase efficiency and drive more revenue.
The COVID-19 pandemic is having a huge impact on every type of business. That, of course, also includes the field service industry. As part of the measures adopted to prevent the spread of the disease, many field service companies have encouraged their staff to work remotely. But how can you maintain an efficient scheduling optimization when half (or most!) of your team is working from home, and cannot report to headquarters?
Remote work deeply affects the kind of work that most field service companies do. Many of the dispatchers, assistants, accountants and other typically office-based personnel in field service are probably OK with working from home. Things change, however, when it comes to field technicians. Remote work is not a possibility for them. But even in that case, the decrease in customer calls means there’s simply not enough work for them to do.
Scheduling optimization in these cases is hard. So it’s time to get creative and put those spare hours to work! Grab all the projects and ideas you’re always leaving for another day, and get started on them. Don’t have any? Here’s a few suggestions for you.
When you decided to open your field service business, customer management wasn’t probably in your top priorities. Therefore, you didn’t take the time to search for, test and start using a field team management software tool. You just wanted to work, make your business grow, and yes, earn some money on the way.
However, you also probably found out that working in the field service business isn’t just knowing how to perform the most mechanical tasks of the trade. Customers do matter in your line of work (a lot!), and you must work hard in order to provide the best customer service you can. In fact, after just one negative experience with a company, up to 51% of customers say they would never do business with the same company again.
But an excellent level customer service is not easy to reach. It means answering the phone and/or emails, remembering all appointed jobs, following up on pending tasks, sending invoices on time, and a hundred other little things that don’t have much to do with, say, fixing an HVAC equipment. And of course, all of them with a smile!
Luckily for you, professional field team management software like Synchroteam can also help you with customer tasks: from scheduling jobs to billing, our tool guides you through every step of the way.
Running a field service company is a serious challenge that requires you to be on top of a bunch of different aspects: customers, work orders, inventory, invoicing… and of course, job dispatching. The approach you take regarding this key element in field service business can have a deep impact on the efficiency of your work and the profitability of your business. And this is where adopting a job dispatching software solution can really make a difference.
You probably know the situation: poor scheduling leads to mistakes, mistakes lead to angry customers and stressed technicians, and it all ends up in losing a full day’s productivity. Given the ever-changing nature of the field service business, each day is always different from the rest. From new complex installations to routine maintenance tasks, the kind of work you perform varies a lot, and so do the requirements for each job in terms of specific skills and necessary material.
Only by using the right job dispatching software, like Synchroteam, will you be able to stay on top of all these variables and complete the job successfully. In case you’re not convinced yet, here’s three top reasons why you should start using a job dispatching software tool to manage your field service company.
Running a field service business means facing a few extraordinary challenges in your daily tasks. And in most of these situations, using a dispatch scheduling software can really make a difference.
Field service companies usually operate in various areas of work. They can cover from medical installations in huge hospitals to small domestic plumbing issues in your neighborhood. This means that each job you sign for is different, and no two days at work are the same.
If your company still relies on pen and paper to manage most processes, the challenge is even greater. This is where dispatch scheduling software can really lend you a hand, by providing you with the necessary tools to manage technicians, customers and all your field service work.
There are clear benefits when using a service scheduling software in your field service company, the most important of which is increasing the company’s productivity. Actually, 55% or field service organizations consider technology a key element for investment.
When you take the leap into technology-assisted business management, and decide to adopt a service scheduling software like Synchroteam, you give your company immediate advantage over your competitors.
You can schedule, assign and reassign jobs with a couple clicks, track each team’s route and time on the clock, and access any necessary information about the customer or the job itself right on the spot.
Technology such as field service software, mobile apps and GPS speeds up communications, saves pointless trips, and cuts down wasted time and fuel.
These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam.
Now that we’re already in mid-2020, it’s time to take a look back at the past six months and analyze the top trends in field service. A necessary time to take a break, reflect on what has happened so far and foresee possible effects on the remainder of 2020.
The coronavirus pandemic is like an earthquake, followed by a tsunami. It has shaken the pillars of human society worldwide, impacting it both at an economic and sanitary level. Even today, meses after the outbreak was detected in China, the way you work and do business in your field service company is still affected. And of course, customer loyalty also suffers the consequences of this unprecedented situation.
According to the International Monetary Fund, this is the worst economic downturn since the Great Depression. The organization predicts that global growth in 2020 will fall to a 3%, which is 6.3 percentage points from January this year. Countries are in lockdown, stores are closed, people are confined at home… how do you gain and retain customer loyalty these days? Let’s take a look.
Acting quickly in an emergency, like the one we’re immersed right now due to the COVID-19 pandemic, is vital. Unlike other industry areas, field service is generally considered an essential service. This means they’re expected to deliver an emergency response in a timely manner. In other words, your field service company cannot afford to stop working in these times.
On the contrary: it’s precisely field service companies in many different areas (medical, energy, maintenance…) the ones fighting to keep the world running during the coronavirus outbreak. In disasters such as this one, there are important key points you can’t miss in order to accelerate emergency response times. Here’s a few tips you should consider!
The reality of managing and running your field service company has dramatically changed over the course of the last few weeks. The COVID-19 pandemic has turned the world upside down and altered the way we work and interact with each other.
Amidst the chaos, your field service company probably falls into the category of essential services. This means you’re allowed to work even if your government has ruled a general lockdown for the country during the pandemic. But besides still providing service to your customers, you need to be taking precautions to protect your team.
We’ve already given a few tips on how to confront the coronavirus pandemic from your field service business. Here’s a few more to learn how to virtualize your office, and therefore reduce contagion risks.