In this blog we usually talk about the different ways technology can help you with your field service company. From social media to field service software like Synchroteam, technology can make a difference in your business. However, in the last few weeks the world is facing an unprecedented crisis caused by COVID-19… and everyone must make the appropriate changes to adapt to this new situation.

This means that, instead of talking about how you can keep your field service company running with the help of technology, we need to think how to basically keep the world running during this COVID-19 crisis.

For a field service business, this is quite the task. Being by nature the kind of work that requires moving around a lot, you need to take certain important considerations into account. In other words, you must adapt your business to the current situation – with no plans or blueprints for orientation at all.

With this in mind, here are a few tips that can help you ensure the safety and health of your teams and customers while maintaining your field service company up and running during the battle against COVID-19.

Continue reading →

It’s everywhere these days – and we’re not referring just to news outlets and social media platforms. Coronavirus is not a just a public health risk anymore. It’s responsible for manufacturing shutdowns, event cancellations and heavy fluctuations in the stock market. All of which, in turn, can have a negative effect on the field service area. 

In fact, the harsh reality for field service professionals is that they must make a few necessary adjustments in order to overcome new business challenges created by coronavirus. As temporal shutdowns impact the availability of resources, field service companies will have to change the way they work with inventory management, service pricing and customer support.

Amidst the current situation of confusion about the full extent of the impact caused by the coronavirus outbreak, it’s important to make those adjustments as soon as possible and start acting now. Only with a quick, accurate response will field service pros hopefully soften the economic blow on their business. And here are five tips to get you started!

Continue reading →