Field Service Management Software Blog

HVAC flat rate: should you use it?

Posted on November 1, 2019 by Elena Santos

How do you decide how much to charge for your services? This is probably one of the most complicated questions that field service companies need to answer. And in case that’s not enough, now you’ve got something else to take into consideration: HVAC flat rate.

At first, prices in the field service business were based on the popular T&M method (that is, time and materials used in the job). But times have changed! Technology now enables customers to do their little research beforehand, compare prices and ask for an upfront offer even before deciding to hire you.

So this is the kind of situation where establishing an HVAC flat rate makes sense. Let’s take a look at it and learn more about this new way to charge for your services.

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Posted in Best practices | Tagged accounting, field service, hvac, optimization | Comments Off

HVAC accounting: tips to make it easier

Posted on October 18, 2019 by Elena Santos

One of the biggest challenges in any small business is taking care of any aspect of the job that falls totally out of your expertise. In the case of HVAC accounting, you may know everything that matters about HVAC installations and maintenance, but that knowledge won’t be of any use when it’s time to balance the company’s books.

What’s more, the kind of business you’re running, in which you sign contracts with customers all the time, adds an extra layer of difficulty to the already complex process of managing taxes, employee wages and general costs in the company.

Fortunately you can apply certain tactics and use special tools to make this whole process a little easier, so that HVAC accounting doesn’t take up much of your time and you can focus on what’s really your area of expertise.

Here are a few tips you can follow:

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Posted in Field Service Businesses | Tagged accounting, field service, hvac, tips | Comments Off

HVAC revision checklist: all the key points!

Posted on October 3, 2019 by Elena Santos

Preventive HVAC maintenance is always a good idea. You can offer it as a plus service to your customers, giving them the chance to take action and address possible issues before they become a serious problem. Performing a regular HVAC revision not only allows you to fix potentially hard situations before they ever happen, but can also be a good, solid source of income for your HVAC company.

It’s precisely this time of the year, in transition between seasons, when a fully thorough HVAC revision becomes more than necessary. Weather is increasingly becoming colder and you need you make sure those heating systems installed in your customers’ homes are ready for the winter.

For best results, you should prepare a comprehensive HVAC revision checklist with all the key points your technicians have to review. This will help them avoid missing any important parts while checking that everything is in order. This list has to be as detailed as possible, and it should include at least the following:

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Posted in Best practices | Tagged hvac, maintenance | Comments Off

Customer service mistakes: how to overcome them

Posted on September 6, 2019 by Elena Santos

Everybody makes mistakes. Yes, that’s totally true. It’s also the perfect message to deliver to your kids when they put clothes on inside out, or spill milk over the newspaper. But the thing is, mistakes also do cause real problems in the adult world, and if we’re talking about customer service mistakes in your company, then things can really go south.

Sooner or later, one day a member of your team (or it could be yourself!) will find out that a technician has screwed up in a job. What do you do in these situations? How can you handle it so that it has the lowest impact possible?

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Posted in Best practices, Field Service Businesses | Tagged customer service, tips | Comments Off

Field service management: the 4 main pillars

Posted on August 23, 2019 by Elena Santos

In field service management, like in any other modern industry, there’s a growing demand for efficiency, accuracy and outstanding customer service. This means, of course, that field service software like Synchroteam must keep up with the times and pack new features with each new version that meet those demands.

Now that we’re moving in the last quarter of 2019, it’s a good idea to review the main trends in the industry and how field service management needs to be in sync with those. A greater ability to go mobile and a more open structure to work with other systems and protocols are just some of these features.

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Posted in General | Tagged digital, productivity, software | Comments Off

Can you run an HVAC company by yourself?

Posted on August 12, 2019 by Elena Santos

So you’ve worked as an HVAC company technician for a while now, but recently you’ve started wondering, “Hey, what if I started my own company? I know my way around this”.

Well, we have good news for you! Many HVAC companies started out as a single-person show, so there’s nothing stopping you from quitting your current company and going solo. Consider all pros and cons, and don’t be afraid to take the leap. But first, let us give you some advice that could be quite convenient for you.

Can you run an HVAC company by yourself?

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Posted in Careers, Field Service Businesses | Tagged hvac, industry | Comments Off

How HVAC business software helps you stop wasting time and money

Posted on July 26, 2019 by Elena Santos

You’ve taken all the right decisions, you’ve hired the best HVAC technicians out there, you’re working long hours… and yet the profits of your business don’t live up to your expectations. Is there something wrong?

Don’t worry. Sometimes even the most hard-working field service company owners need help organizing their business operations. If you’re putting your best efforts in your company but still haven’t seen results, maybe it’s time to let a good HVAC business software like Synchroteam to lend you a hand.

Want to learn more about the benefits of this smart move? Read on!

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Posted in General | Tagged maintenance, software, Synchroteam | Comments Off

Field service software: make the most of it!

Posted on June 28, 2019 by Elena Santos

Field service software is something that helps you with your company, but also an investment you make in it. That’s why you should make sure you’re making the most if it.

As with any important business investment, including ROI in the balance between costs and benefits of adopting a field service software is key. Because if you’re not using this software to the full, you’re probably not reaching the top of your potential ROI.

Any field service software should be designed and ready to help you with your company in all areas: from scheduling jobs and dispatching technicians to invoicing customers and keeping track of inventory.

So, to make sure you’re using every single feature offered by your field service software (and therefore maximizing benefit!), take a look at this list of key points to take into account.

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Posted in Best practices | Tagged automation, digital, software, Synchroteam | Comments Off

Dispatching software: the top 5 features you need

Posted on June 13, 2019 by Elena Santos

Dispatching software can help different types of business run things more smoothly – especially in the HVAC field. There are a lot of reasons why HVAC companies decide to adopt dispatching software as part of their strategy, in order to improve workflows for their employees and provide a better service for their customers.

As one of the best solutions in dispatching software you can use, here at Synchroteam we know exactly what the advantages of this kind of software are. So, if you want to learn more about the potential benefits for your HVAC business, read on!

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Posted in General | Tagged optimization, productivity, software | Comments Off

HVAC flat rate: should you use it?

HVAC accounting: tips to make it easier

HVAC revision checklist: all the key points!

Customer service mistakes: how to overcome them

Field service management: the 4 main pillars

Can you run an HVAC company by yourself?

How HVAC business software helps you stop wasting time and money

Field service software: make the most of it!

Dispatching software: the top 5 features you need

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