Field service companies are, in general terms, those guys you see sometimes in the neighbor’s yard, or on top of the roof, fixing something. They can take care of different machines and installations, such as air conditioning or telecommunications. And they usually work with the help of a home services software application.
These guys belong to the so called field service industry, a business area that includes many diverse companies. They provide a collection of different services at customer locations, such as pest control, plumbing, electrical contractors, and even landscape and pool services.
Working in field service has its perks. Each day is different from one another, and you get to help people in need – which is always satisfying. Plus, if you count on a software app to help you with daily tasks, it makes the job even better.
Let’s learn a bit more about the field service industry in general, and how home services software can help you thrive in it.
One of the main differences between a good field service company and a great field service company is customer support. In fact, the quality of customer service often serves as a main distinction point between brands. Because doing a good job at your field service company is not only a question of performing the requested installation or maintenance tasks. It’s also about keeping the customer informed about the technician’s arrival time, invoicing them in a timely manner and keeping detailed records of all your daily operations. And in all these tasks, a field service report software like Synchroteam can make a huge difference.
Think about it: you may have already hired real experts, both for the technical team out in the field and for the staff that stays back in the office. But when an important percentage of your work is based on manual logging, mistakes are bound to happen.
This is why you need to get yourself familiar with field service report software apps such as Synchroteam. Learn in this post about some of their advantages, and how they can help you provide a better service for your customers.
As it happens in other business industries, field service companies face many different challenges. Not only for technicians themselves while they’re out in the field, but also for company managers. Being able to face and overcome those challenges is key for any field service business that wants to achieve profitability – and stay on top of it! Something that mobile field management solutions can help you with.
And what are those challenges, exactly? Among others, you find hard situations like miscommunication between the office and the field, inefficient processes, lack of flexibility to attend customer’s needs, too much unproductive time, too many return trips to finish off jobs…
Believe or not, one feature in any top-notch field service software, such as Synchroteam, can be a real asset in these situations. We’re talking about using mobile field management solutions! That is, a mobile app that helps you overcome all those challenges and become a more productive, profitable field service business. Let’s see how!
We’ve all heard a lot about the new technologies that are being applied to the field service business area. But, how much do you really know about them? Can they have an actual impact on your workflow – and above all, your income? Do they really help make your operations more efficient?
Some field service business managers may be happy just as they are, with their current workflows and processes. Meanwhile, others like to step out of their comfort zone and try out these new technologies. Not only can they help automate daily operations, but they can also increase efficiency. And in the long run, that can only bring good results!
Let’s take a look at four of the most attractive technology trends that you definitely need to keep an eye on. That is, besides your trusted field service software, Synchroteam!
With a field service tech software, everything is a bit easier. A field service management software like Synchroteam is specifically designed to help you handle all sorts of tasks in your day-to-day business.
From job order scheduling to customer management, from inventory tracking to invoicing… A field service tech software stays right in the middle of your field service business and serves as a control hub. It helps with communication, information management and customer support.
But don’t take our word for granted. I can think of a better way to show you how this kind of software app plays a key role in your daily business operations. Let’s revise what would be a standard day at the office, and how a field service tech software helps with each step of the way.
If you want your field service company to thrive, you need to control soft costs from day one. Luckily, this is another element of your business in which a field management software can help.
The main goal in every business is operational efficiency, but you won’t be able to reach it if your soft costs are still too high. In other words, you need to optimize the workflow in your operations in order to reduce soft costs. In this way, your company will be on the way to business profitability.
This is exactly what a field management software does: it helps you be more efficient in your daily tasks, therefore reducing soft costs. And all of this in many different field service areas: security, HVAC, maintenance, and so on. Want to know more?
Maintenance agreements have become a regular feature in the relationship between the HVAC industry and its customers. And even if it’s a relatively new element, you can use a service software solution to manage your maintenance agreements the easy way.
Now, what exactly are those maintenance agreements? A maintenance agreement is an ongoing service contract that a customer can subscribe to with your field service company. Your company will then be in charge of performing maintenance tasks in the customer’s installation. That is, for as long as the contract is valid.
And why have they become so popular? Well, for starters, they can quickly become a source of recurring income for your field service business. And they are also a nice extra service that your company can offer. That said, you better count on a service software solution to manage this feature properly.
Like any other field service business manager, you know you have a key role in the success of your company. At the end of the day, it’s you who end up taking the right decisions in order to keep the business running as usual. And when the unexpected comes (and believe me, it will at some point) you’ll want to have some help on your side. Something in the lines of a professional HVAC maintenance software app that can help you save the day.
For you, and for all the other field service managers struggling to make their companies grow, here’s a bunch of tips that can help you provide a better service to your customers!
Managing work orders is an essential part of everyday tasks in field service companies. The right field service management solution can help you with it, and make your workflow more efficient.
With an automated system, dispatchers can easily spot available technicians in order to assign new jobs. And they can also send all the necessary information before visiting the customer. What’s more, a field service management solution is also a helpful tool to maintain transparency and communication across all tasks and technicians.
Here’s some other powerful features you should be looking for when choosing the most appropriate field service management solution for you.
Beginnings are always hard, and the field service business is no different. When you start your career in field service, your first steps usually involve going out to a customer’s house to take care of a new installation or a necessary inspection. And even at this early stage, field maintenance software can already be helpful when building your customer’s trust.
As the technician on site, you’re in charge of examining the current installation, making a diagnosis of the situation and coming up with a solution. But not only that. You’re also the visible face of your field service company. In other words, you’re the link between your business and the customer.
Communication is really important in this area. You must show empathy for them, and build their confidence. Luckily, field maintenance software can help you create and maintain a healthy (and hopefully long) business relationships with customers!