Transparent image

Field management software: 5 key points

There are many reasons why an HVAC company may decide to start using a field management software, such as Synchroteam, as part of their business strategy. These programs have a lot advantages, and in this article we’ll list a few of the most important ones..

Field management software: 5 key points

Better communication

One of the best features of field management software is that it gives you instant access to all the information you have stored about your customers. When you use field management software, all the workers in your company can access each customer’s job history in a couple of clicks: services, invoices and so on.
Continue reading

Posted in Field Service Businesses, General | Tagged , | Comments Off on Field management software: 5 key points

The growth of the field service mobile app

How do you imagine the future of your HVAC business? You probably picture a totally digitalized company that can be fully controlled with a field service mobile app. An app that allows you to keep in touch with your technicians and access all the important information anytime, anywhere.

In recent years, the HVAC industry has gone through a major technological development, which can be seen especially in the digitalization of workflows and the adoption of a field service mobile app as a daily work tool. North America is currently leading this change, with other regions jumping on the wagon and following on. This trend is anything but surprising, if we take into account the advantages of this new work model.

field service mobile app

However, can a field service mobile app really change your business so much? Do they really deliver what they promise? In this article we’ll list their strong and weak points, and we’ll also analyze the possible future of technological developments in the field service industry.

Continue reading

Posted in Best practices | Tagged , , | Comments Off on The growth of the field service mobile app

Dispatch software and the key elements of mobility

Now that we’re facing the arrival of hurricane Florence to the East coast in the United States, one can’t help but think about the importance of field service organizations and dispatch software when dealing with such a natural disaster. Many of these organizations are key in helping emergency services, for instance to regain access to previously blocked roads or enable a safe entry into damaged buildings.

In these situations, speed of response is vital. The more that emergency services can do in the first few hours immediately after the disaster, the higher the chance to increase survivor rates, to find them in time and save them. Also, it’s easier to start working on damaged structures and make them less dangerous for those who have survived.

Dispatch software and the key elements of mobility

Continue reading

Posted in Best practices, Mobile clients | Tagged , , | Comments Off on Dispatch software and the key elements of mobility

Field service scheduling software, a driving force in the field service industry

The field service industry will continue to grow at a steady pace in the following years, partly thanks to the usage of  field service scheduling software like Synchroteam, which enable field service companies like yours to automate many of the managing tasks you need to complete on a daily basis.

Field service scheduling software has played a key role in the last few years in the field service industry, and will keep doing so according to the most recent tendencies. This is mainly due to elements such as task automatization, and also the high degree of mobility provided by smartphones, tablets and other similar devices.

Field service scheduling software, a driving force in the field service industry

Continue reading

Posted in Field Service Businesses, General | Tagged , | Comments Off on Field service scheduling software, a driving force in the field service industry

Running a field service management company? Here’s how to get free advertisement

Any company that wants to succeed must stay in the public eye for as long as possible. In the end, whether it’s a field service management company or any other type of business, a company needs its brand to be well-known – and the traditional way to achieve this is advertisement and marketing campaigns.

Now, what if you’re not a giant like Apple or Coca-Cola, and your advertisement budget is a bit too small? The lack of investment in marketing is a real issue for any field service management company, especially if we take into account the ever-growing competence and the difficulty to stand out above the others.

So if you want your brand to be known, no matter if you have the means or not to achieve it, it’s still a good idea to try out new ways to get more publicity for your field service management company… and even more if they’re free! In this article we’ll suggest a few.

Continue reading

Posted in Best practices | Tagged , | Comments Off on Running a field service management company? Here’s how to get free advertisement

The perfect website for your field service company

If you’re thinking about how to make your field service company grow, let us give you some advice: don’t stick to traditional marketing methods. There’s a tool with which you’ll be able to reach thousands of people anytime, anywhere: a website!

A while ago we already said that having a website was a really good idea for your field service company. Today, we’ll go over several important elements you must take into account to create a functional, convenient, informative website that helps you grow your business.

What makes a website successful? What must-haves does your HVAC company website need? In order to answer these and other questions, we’ve created a list with 5 key points. Don’t miss it!

The perfect website for your field service company

Continue reading

Posted in Best practices | Tagged , , | Comments Off on The perfect website for your field service company

5 tips for scheduling optimization

When you started your HVAC company you probably didn’t even think about it, but scheduling optimization is one of the most important elements in this work field. In fact, it has a key role in your road to success. Research has proved that half of customers wouldn’t hire the same company again if the technician showed up late for the appointment.

No matter which type of maintenance your HVAC company does, you need a solid, reliable scheduling optimization system in order to provide your customers with the best service – and therefore easily overtake your competitors. Here’s 5 tips that can help you make that happen!

5 tips for scheduling optimization

Continue reading

Posted in Best practices, General | Tagged , , , | Comments Off on 5 tips for scheduling optimization

Mobile workforce software: 4 tips to make the most of it

When considering an investment in mobile workforce software, one must be sure about whether doing so is really worth it. For the majority of HVAC business owners, that’s a big YES. Going mobile in your maintenance company means being able to maximize productivity, and it usually also has a very positive impact on your customer service experience.

Whatever your reasons to take the leap into mobile workforce software really are, in this article you’ll find four tips to maximize your investment in mobile technology in your service management company.

Mobile workforce software: 4 tips to make the most of it

Continue reading

Posted in Best practices, Mobile clients | Tagged , , | Comments Off on Mobile workforce software: 4 tips to make the most of it

Effective marketing in field service management business

Every owner of a field service management business, no matter its size, knows that marketing plays a key role in their road to success. Or at least they should be aware of it, because an effective marketing and advertising campaign can help you achieve great things: boost up your newly created company (so necessary during the first days!), advertise new products to services, and give your business an identity, among others. However, good advertising can be quite expensive – and if done poorly, ads can have an unexpected negative impact.

In his article Effective advertising or Feeding your Ego?, Patrick Peterson creates a list with different ways to advertise your field service management business, but not all of them are equally useful. In fact, Peterson classifies them into three different groups, according to their efficiency: great, good and bad. Because even though one could just evaluate marketing campaigns according to their return over investment, Peterson goes a step beyond and explains some real examples of how specific types of ads can fail horribly.

In the end, everything goes down to one single question that you must ask yourself before giving green light to any marketing campaign for your field service management business: is this something that will encourage people to become customers, or just a way to give my company some self-glorification?

Effective marketing in field service management business

Continue reading

Posted in Best practices | Tagged , | Comments Off on Effective marketing in field service management business

Maintenance schedule for air conditioning systems

HVAC systems – that is, cooling and heating spaces – take almost half of energy spending in an average home. This is why it’s so important to create a maintenance schedule for the air conditioning units that your customers have installed at home. A task in which, by the way, using the appropriate software can be really helpful.

As time goes by, air filters in air conditioning units get dirty with usage, and their cooling system becomes less and less efficient. A good, timely maintenance schedule ensures periodic revisions, which not only help your customers save money in energy, but also make the HVAC installation work better and create healthier living conditions for everyone at home.

Maintenance schedule for your air conditioning system

Continue reading

Posted in Best practices | Tagged , , | Comments Off on Maintenance schedule for air conditioning systems