The challenge of optimizing your day-to-day operations in field service management never ends. And it’s the same for every field service company, no matter the size, business area or country. Having a seamless daily workflow is not just something beneficial for your company. It’s a key point if you want your business to thrive.
In other words, the effectiveness of your field service management is in direct relationship with the profitability of your field service company. If you’re looking for sustained growth, good management of your field service company can really make the difference. Because the speed and quality of your work will simply make you stand out from the competitors!
Even if you know that optimizing daily operations in your company is crucial, there still remains the big question: how can you improve field service management? Basically, you need to focus on two main areas. On the one hand, streamlining basic functions in daily workflows. On the other hand, providing your team of technicians with the tools and training they need to successfully perform all required jobs.
If you concentrate all your efforts in these two areas, you’re bound to improve field service management, and be more efficient. Here are three key ways to achieve these results:
Optimize schedule and routing
One of the main sources of low productivity in field service teams are inefficient routes. The lack of proper scheduling can also end affecting both technicians out in the field and the staff back at the office. Something you can easily solve with Synchroteam, in order to improve field service management.
Synchroteam includes ScheduleAssist, a tool that can optimize schedules and routes for technicians based on their skills, current location, experience and more. It basically lets you adjust and optimize schedules in a couple of clicks! This surely helps in reducing the amount of work for dispatchers in field service management.
Make access to information easier
A great way to improve field service management everywhere (both at the office and out in the field) is having access to all necessary information at all times. When your team has access to all the vital data about any project, they’re more efficient.
Companies that use a software app like Synchroteam can provide workers with this information. A cloud-based tool with a mobile application enables any technician to check details about any current project at any time. At the same time, it’s also a great help to improve internal communication and transparency in the company!
Reduce time wasted on reporting
While reporting is key in any field service company, the amount of time you have to spend on it sometimes can be a burden. Up to the point that it seriously affects the effectiveness of your field service management!
Reporting is a necessary evil: you can’t do without it, but you can’t let it take most of your working hours. A software app such as Synchroteam can dramatically reduce the time spent on reporting, thus making life a lot easier for technicians. What’s more, they can even invoice the customers on the spot, right after finishing the job!
As you can see, having an optimized workflow is key for any field service company, so you should take it seriously! These are just three ideas that can help you improve field service management, making it more efficient. And you know what? Synchroteam can help with all three of them.
It’s a cloud-based comprehensive solution that enables you to optimize routes and schedules, access information anytime and streamline reporting. So what are you waiting for? Give it a try with the free demo!
Image by Los Muertos Crew on Pexels
