Technology has emerged as a very important ally for home maintenance and repair businesses. Especially those looking to boost efficiency across the board! These companies have been able to automate their business processes with FSM software (Field Service Management). That’s the kind of system that allows you to remotely manage multiple teams by constantly monitoring their technicians and vehicles with geopositioning tools.
With this top-notch technology, field service businesses are no longer just departments concerned with providing a service to the client; rather, they are now major sources of financial benefits for the whole company.
Increase the productivity of your Field Services business
The goal of the field services industry is to increase client satisfaction… and billing! Just like any other firm, of course. But they also have to deal with the problem of continuously increasing the productivity of technicians. In this blog post, we provide five key points in which FSM software can help boost productivity in your field service company.
Automate procedures
The key to a modern field service organization’s success is going paperless. There are many hazards associated with the information that technicians write on paper. To name a few: transcribing errors, loss, damage, and duplication of time required for handling. You can easily digitize all of these procedures with the use of FSM software such as Synchroteam. A system that also provides significantly more accuracy and agility when managing the data related to the services.
Empower the technician
The technician is a key player in your field service company.That’s why one of the biggest developments in the field is providing them with a mobile device to use while out in the field. An FSM software with a mobile version enables the technician to fill up forms, verify the information needed for the current job, and even add any comment about the customer. All of it, just focused on the goal of giving a better and more personalized service. Plus, they can solve more problems and be more productive with the time they save by using a mobile device.
Integrate field service-related systems
An FSM software is even more helpful if it can integrate other services. In this way, the system eliminates the need for the technician and dispatcher to switch between applications to verify information. It’s one more way to avoid wasting crucial time that could be used to resolve issues. In fact, increasing efficiency is one of the primary goals of managers who wish to make their FSM companies grow.
Organize and distribute jobs wisely
An FSM software such as Synchroteam makes work allocation and planning easier. Depending on these factors you may automatically arrange the activity and assign it to the technicians. Of course, the system also takes other important points into account: the technician’s experience, knowledge, estimated location, and availability. Additionally, this automation makes it possible to prioritize actions (both reactive and preventive).
Give customers their own place
Sometimes customers call your company to ask for certain information regarding the service they have contracted. And these calls can have a negative impact on the level of productivity in your field service company. After all, they end up taking a lot of time for your technicians. By providing clients with a self-help portal to handle minor issues and verify service details, you can avoid this situation. Technicians can therefore stop taking calls and concentrate on other issues that add greater value to the company.
Synchroteam is a feature-rich FSM software (Field Service Management) that gives companies in the industry the tools they need to boost productivity fast and easily. It stands out as a complete cloud-based tool to handle everything from customer management to scheduling, workforce optimization, parts management, and invoicing . Do you want to see it in action? Download the free demo!
Image by Caio
