Month: February 2017

Using social media for customer service in the HVAC industry

Using social media for customer service in the HVAC industry

Social media for customer service – always be on! As we mentioned in our last post, most people expect responses to Twitter queries within 2 hours of posing a question. And while this might be easy to manage during a 9-5 working day, how do you use social media for customer service outside of office […]