Whether you’re an HVAC technician, a telecommunications engineer or a maintenance worker, you probably use a handful of tools everyday at work. But have you ever considered that the field service apps you may already have installed on your phone can also become powerful work tools? What’s more, you don’t even need to search your […]
Month: April 2019
Field service customer support: 7 tips for top-notch quality
What makes field service customer support good or bad? We could say the quality depends largely on the eye of the beholder – that is, the experience each individual has with a particular company. But that’s only one side of the story. If we break something like field service customer support into core elements, we […]