Location, Location, Location – Local SEO When a customer is looking for a HVAC company nearby they no longer pick up the yellow pages and thumb through the listings. The first and probably the only way for them to find out who’s close enough to solve their problem speedily is a search engine. In the […]
Category: Best practices
Facebook For HVAC Companies – A Basic Guide
If you read our last article, you’re probably already sold on the idea of automating some of your Facebook messages while out of the office. The good news is that today we’re back with a few more tips about using Facebook for HVAC companies.
Using social media for customer service in the HVAC industry
Social media for customer service – always be on! As we mentioned in our last post, most people expect responses to Twitter queries within 2 hours of posing a question. And while this might be easy to manage during a 9-5 working day, how do you use social media for customer service outside of office […]
What can social networks do for your maintenance company?
Networking, recruiting, customer service and exploring new markets: social networks can do a lot for maintenance companies! However, service companies frequently neglect this element of their service experience. For example, in France, only approximately 30% of HVAC companies use social networks. While some might be put off by a lack of resources or skills in-house, social […]
Going Paperless in the Field Service Industry
Chances are, your field service business has been cutting down on paper – either on purpose or gradually – for a while now. But what if I told you that it wasn’t just the way field service is going these days, but a natural cultural change to data management and something your business really needs to get behind?
Don’t let smartphones diminish field service productivity
Field service productivity has seen a huge boost with the growth of FSM software. Being connected makes everything easier – dispatch software makes scheduling jobs more efficient while GPS mapping services mean you know where everyone is, and can attend the next customer as quickly as possible. For the technician in the field, being connected […]
Field service security keeps customers happy
As field services are using more and more cloud-based technology and cloud/mobile hybrids like Synchroteam, it’s essential that employees take security seriously. Field service software is secure, but people are still an essential part of the system. It makes sense to ensure they’re not the weakest link.
Customer experience in field service
Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with […]
Field service: sexing up your “boring” business!
Are you ready to bring sexy back to the plumbing business? No? Good! Yes, it might have been misleading, but I just used the word sexy to grab your attention. Let’s face it, most field service businesses aren’t, but that’s ok! Attempts to sex up “boring businesses” usually ends in disaster, and the ones that […]
Fighting resistance in your quest to automate
Back in January, I showed you why field service automation is a great idea. If you’re still not using a tool like Synchroteam, though, something’s obviously gone wrong. You’ve hit a roadblock. This roadblock is most likely coming from somewhere else in the company. Obviously, if you’re the one reading these articles, agreeing with me, […]