Social media for customer service – always be on! As we mentioned in our last post, most people expect responses to Twitter queries within 2 hours of posing a question. And while this might be easy to manage during a 9-5 working day, how do you use social media for customer service outside of office […]
Elena Santos
6 advanced tips: how HVAC can get the most out of Twitter
Last week, we took an in-depth look at the pros and cons of using social media for your service business. This week, we’re taking a look at one of the largest, most useful but often neglected social networks – Twitter for HVAC professionals! Twitter for service businesses offers a swift, public way to deal with […]
What can social networks do for your maintenance company?
Networking, recruiting, customer service and exploring new markets: social networks can do a lot for maintenance companies! However, service companies frequently neglect this element of their service experience. For example, in France, only approximately 30% of HVAC companies use social networks. While some might be put off by a lack of resources or skills in-house, social […]
Synchroteam Affiliate Program launched this week
HQ kicked off this week with the launch of the brand-new Synchroteam Affiliate Program for our favourite clients and fans! This is great news for you, because by doing barely anything at all, you could earn a nice 20% commission on all revenues generated by new clients YOU recommend.
Synchroteam at Mobility for Business
Mobility for Business, France’s largest event for mobile apps and solutions, is taking place in Paris on November 8 and 9, 2016. This event is huge, with over 120 exhibitors, 3 keynote speeches, 43 workshops, and over 3,000 visitors. The themes this year are many and varied – app development, mobile marketing, geolocation, traceability and […]
Going Paperless in the Field Service Industry
Chances are, your field service business has been cutting down on paper – either on purpose or gradually – for a while now. But what if I told you that it wasn’t just the way field service is going these days, but a natural cultural change to data management and something your business really needs to get behind?
Don’t let smartphones diminish field service productivity
Field service productivity has seen a huge boost with the growth of FSM software. Being connected makes everything easier – dispatch software makes scheduling jobs more efficient while GPS mapping services mean you know where everyone is, and can attend the next customer as quickly as possible. For the technician in the field, being connected […]
Field service security keeps customers happy
As field services are using more and more cloud-based technology and cloud/mobile hybrids like Synchroteam, it’s essential that employees take security seriously. Field service software is secure, but people are still an essential part of the system. It makes sense to ensure they’re not the weakest link.
Connected Cars: Driving the Future of Field Service?
Connected cars caused a stir at this year’s Mobile World Congress in Barcelona, but what exactly are connected cars, and how could they affect the future of field service?
Customer experience in field service
Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with […]