Chances are, your field service business has been cutting down on paper – either on purpose or gradually – for a while now. But what if I told you that it wasn’t just the way field service is going these days, but a natural cultural change to data management and something your business really needs to get behind?
Elena Santos
Don’t let smartphones diminish field service productivity
Field service productivity has seen a huge boost with the growth of FSM software. Being connected makes everything easier – dispatch software makes scheduling jobs more efficient while GPS mapping services mean you know where everyone is, and can attend the next customer as quickly as possible. For the technician in the field, being connected […]
Field service security keeps customers happy
As field services are using more and more cloud-based technology and cloud/mobile hybrids like Synchroteam, it’s essential that employees take security seriously. Field service software is secure, but people are still an essential part of the system. It makes sense to ensure they’re not the weakest link.
Connected Cars: Driving the Future of Field Service?
Connected cars caused a stir at this year’s Mobile World Congress in Barcelona, but what exactly are connected cars, and how could they affect the future of field service?
Customer experience in field service
Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with […]
Map view dispatch: Manage techs by the map
One of the greatest advantages of field service embracing technology to aid workforce management is the use of what’s known as map view dispatch – in other words, the ability to see and manage all of your technicians and jobs on a digital map. It sounds simple, doesn’t it? Yet map view dispatch transforms scheduling from […]
Field service: what’s new in cutting-edge tech?
2015 was a huge year for technology: smart watches brought wearable tech to the mass market; fitness bracelets got people hooked on activity tracking; drones took off commercially in a big way, and virtual reality headsets became, well, realer than ever. But how will all this cutting edge tech affect mobile workforce management in 2016?
Surviving the holidays: 7 easy tweaks for ultimate calm
The holidays are coming! Yay! Personally, it’s my favorite time of year, but I’ve worked in enough offices to know that it can often be a source of worry for those who have to keep everything together over the Christmas and New Year period.
A new website for Synchroteam.com!
You know how most people make changes as part of their new year resolution? Well, here at Synchroteam we’ve gotten a head start. First we got a shiny new office in Paris, then we set up an entirely new base in Miami. To make sure 2015 goes out in style, we’ve topped it all off […]
5 excellent books, 5 opportunities to improve your business
The year is drawing to a close. 2015 was great for business books and ever hopeful that you’ll get some down time over the upcoming festive season, I’ve lined up 5 of the best books for field service professionals. So sit down with a glass of eggnog, put your feet up, and grab one of […]