Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go back to basics. Surely modern communication systems enable you to keep in touch with your […]
Elena Santos
Field service trends to expect in 2020
From upcoming cutting-edge technology and growing customer expectations, to new service delivery models and an evolving workforce, surely there are many important changes and field service trends coming to the industry in this year. And in order to stay ahead of competitors, one needs to be flexible, anticipate customer needs and adapt to new times […]
Customer support in field service: how to make it good and fast!
In today’s world, customers are not familiar with the concept of waiting. The immediacy of technology has spoiled them, and they’re used to obtaining what they want or they need right now. And of course, the same applies to customer support in field service. In fact, 66% of customers feel that valuing their time is […]
Field service business: the yearly review!
We’re reaching the end of December, and this means another 12 months are already officially in your field service business books. Remaining in the market for a whole year is already a victory, but besides profits, there are other ways to evaluate the success of your company during the last 12 months.
HVAC business: top challenges for 2020
When we approach the end of the year, we tend to ask ourselves the same questions: how will things go for my company? And, in the case of HVAC business, what obstacles will be waiting for me? Firstly, let’s start with the good news: the HVAC business has a positive outlook.With the hot summers and […]
HVAC flat rate: should you use it?
How do you decide how much to charge for your services? This is probably one of the most complicated questions that field service companies need to answer. And in case that’s not enough, now you’ve got something else to take into consideration: HVAC flat rate. At first, prices in the field service business were based […]
HVAC accounting: tips to make it easier
One of the biggest challenges in any small business is taking care of any aspect of the job that falls totally out of your expertise. In the case of HVAC accounting, you may know everything that matters about HVAC installations and maintenance, but that knowledge won’t be of any use when it’s time to balance […]
HVAC revision checklist: all the key points!
Preventive HVAC maintenance is always a good idea. You can offer it as a plus service to your customers, giving them the chance to take action and address possible issues before they become a serious problem. Performing a regular HVAC revision not only allows you to fix potentially hard situations before they ever happen, but […]
Customer service mistakes: how to overcome them
Everybody makes mistakes. Yes, that’s totally true. It’s also the perfect message to deliver to your kids when they put clothes on inside out, or spill milk over the newspaper. But the thing is, mistakes also do cause real problems in the adult world, and if we’re talking about customer service mistakes in your company, […]
Field service management: the 4 main pillars
In field service management, like in any other modern industry, there’s a growing demand for efficiency, accuracy and outstanding customer service. This means, of course, that field service software like Synchroteam must keep up with the times and pack new features with each new version that meet those demands. Now that we’re moving in the […]